Customer Development Senior Director

Unilever; Santiago de Querétaro; Híbrido; MXN 2,123,000 - 3,185,000; Jornada completa

Descripción de la vacante

A leading global company seeks a Customer Development Senior Director to drive commercial growth in Mexico. This role involves leading a team to execute strategies for the Personal Care & Beauty & Wellbeing segments, maintaining relationships with key stakeholders, and utilizing data-driven decision-making. Candidates must have a proven track record in CBD and extensive experience with major retailers like Walmart. The position is full-time with a hybrid work system.

Servicios

Equity, inclusion and diversity initiatives

Hybrid work environment

Formación

• Proven track record in CBD / CSP with examples of transformation.
• Deep understanding of B&W and PC businesses for driving growth.
• Experience with retailers in Mexico, especially Walmart.
• Crisis management experience leading solutions.

Responsabilidades

• Lead strategy for Category Shifts for PC & B&W.
• Maintain strong relationships with internal stakeholders.
• Align BU goals to drive market share growth.
• Oversee CBD strategy and ensure execution meets targets.
• Lead data strategies to enhance market presence.

Conocimientos

Leadership

Data Literacy

Negotiation

Category Growth management

Executional Excellence

Consumer & Customer Focus

Purposeful impact

Talent Catalyst

Passion for Winning

Descripción del empleo

Join us as Customer Development Senior Director

Function: CD

Scope: Local

Location: CDMX

Terms and conditions: full time position, hybrid system

JOB PURPOSE

We are seeking a CD Director Modern Trade BPC in Mexico to drive unmissable growth. This pivotal role will take full ownership of delivering the commercial strategy within our biggest global & local customer in Mexico for the Personal Care & Beauty & Wellbeing business in both BUs. As the CBD Lead, you will inspire and collaborate with the Marketing, CSP and Customer Operations, and most important to lead the agenda of unmissable superior execution and transformative business for the most impact business for MT to achieve, challenge short‑term and long‑term performance.

This role will be directly responsible for €200 million TO and will lead a team of:

• Lead across teams, the target to double the business in just 5 years join Walmart
• Leading the CBD team for B&W/PC, and the agenda of greeted executions.
• Omnichannel agenda (the ambitions to get 5x growth in 3 years)
• Discipline for executions in every point of sale every day.

This role will lead, coach and guide the team in negotiation processes and serve as the escalation point for senior management in the differences top management areas in WM (Transformations area (Connect, Operations Team, Commercial & e-commerce) and so one).

The successful candidate will report directly to the de CBD BPC Modern Trade Lead.

RESPONSIBILITIES

• Lead the strategy of Category Shifts for PC & B&W as well.
• Establish and maintain strong relationships with key internal stakeholders, including the Customer Head, CSP Leads, CO and Finance teams to ensure strategy alignment.
• Have the correct network with key senior levers across customers & areas of influence.
• Ensure alignment with BU PC and B&W overachieving strategy and goals, driving SOM growth for Unilever and for Walmart a consistency way.
• Ensuring the capabilities of e-commerce / Desirable omnichannel Fuel Funnel.
• Oversee the CBD strategy and execution for B&W and PC, including setting targets, managing key accounts, and driving overall sales performance to meet and exceed goals 100% aligned with the Customer Head / CSP.
• Lead data strategies to enhance market presence and drive growth.
• Implement best practices to drive demand for our products by getting on the frontline and engaging directly with customers.
• Lead our “We put people first” strategy building the right culture, engagement, people in the front line.
• Align the performance-edge with the business strategy through 4 Pillars, in specific, Culture.

REQUIRED QUALIFICATIONS

• Show critical success examples of transformation.
• CBD / CSP Proven track‑record.
• Deep understanding of B&W and PC businesses and the ability to apply this knowledge to drive business growth.
• Experience in partnership and collaboration with retailers in México, specially Walmart & Pure players.
• Experience leading execution field‑force for modern trade.
• Crisis Management examples, and solutions that you lead.

SKILLS AND LEADERSHIP

• Leadership clear examples in a complex environment.
• Drive to make the things happen.
• Data Literacy: Data‑driven decision‑making, to understand and leverage new opportunities for growth.
• Negotiation: You’re a master negotiator, a skilled negotiator that sets the example to successfully navigate and influence senior leadership at the organization and externally with our top customers.
• Category Growth management: Lead omni channel category growth plans with customers that deliver long term sustainable category growth & profit for Unilever and its customers through a joint value creation focus.
• Executional Excellence: use the power of technology and Data & Analytics to continuously improve the current execution framework, influence the shopper mission drawing insights for Unilever and for our customers.
• Consumer & Customer Focus: A passion for getting on the front line, understanding / anticipating customer needs and translating them into effective strategies to generate category growth through partnership.
• Purposeful impact: a powerful decision maker and forward thinker. Strong ability to understand and navigate the business environment and to identify opportunities for making informed decisions and deliver sustainable growth based on financials, insights, and critical data points. Future‑oriented.
• Talent Catalyst: drives collaboration and inclusion creating safe spaces & coaching teams with a high challenge‑high support mentality. Inspires the team’s success.
• Passion for Winning: prioritize to win setting high standards of performance and taking accountability for results ensuring collaboration.

ADDITIONAL INFORMATION

• Languages: Advance Level of Spanish and English is required.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.