Customer Care Specialist — Hybrid & Growth Focus

American Express; Estado de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services provider in Mexico is looking for a customer service representative to manage overdue accounts and provide exceptional support. You will secure client settlements, document important information, and build relationships through a customer-first approach. Successful candidates will demonstrate strong communication skills and a passion for service, thriving in a dynamic environment. Flexibility to work various schedules is required.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Paid parental leave

Free access to on-site wellness centers

Career development opportunities

Formación

• Must be fluent in English.
• Passion for delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Ability to de-escalate customer situations.

Responsabilidades

• Secure settlement of overdue accounts by contacting clients.
• Deliver world-class customer service and respond to inquiries.
• Document necessary information accurately.
• Build meaningful customer relationships through a customer-first approach.

Conocimientos

Fluent in English

Exceptional customer service skills

Strong communication skills

Ability to problem-solve

Attention to detail

Attention to detail

Proficiency in MS Word and Excel

Herramientas

MS Word

Excel

Descripción del empleo

A leading financial services provider in Mexico is looking for a customer service representative to manage overdue accounts and provide exceptional support. You will secure client settlements, document important information, and build relationships through a customer-first approach. Successful candidates will demonstrate strong communication skills and a passion for service, thriving in a dynamic environment. Flexibility to work various schedules is required.