Customer Account Manager (Remote)

Percona; A distancia; MXN 1,074,000 - 1,433,000; Jornada completa

Descripción de la vacante

A leading open-source database solutions provider is looking for a Customer Account Manager to oversee a portfolio of renewal contracts. This remote position requires proven sales and account management experience to manage renewals pipelines, identify growth opportunities, and collaborate with various teams. Ideal candidates are detail-oriented, self-motivated, and skilled in English communication. Enjoy the flexibility of remote work with a collaborative global team.

Servicios

Remote work flexibility

Work-life balance

Engaged global community

Formación

• Proven sales and account management experience required.
• Understanding of customer health using data from various systems.
• Experience navigating complex work processes and tight timelines.

Responsabilidades

• Manage renewals pipelines to achieve targets.
• Identify and qualify expansion opportunities.
• Analyze customer engagement to forecast accurately.

Conocimientos

Sales experience

Account management

Excellent English communication

Customer success techniques

Detail-oriented

Problem-solving

Herramientas

Salesforce

Marketing tools

Descripción del empleo

As the leading provider of open source database solutions, Percona's Customer Account Team will own and execute a portfolio of renewal contracts for Percona customers in an assigned territory.

The Customer Account Manager will manage their renewals pipelines, identify growth opportunities, negotiate contracts and work cross-functionally to ensure the customer's success with Percona.

We're looking for an account manager with proven sales and account management experience to join our team.

Location : Remote work from home, Americas time zone

What You Will Do

• Achieve monthly / quarterly / annual renewal targets
• Ability to identify and qualify expansion opportunities within existing accounts.
• Support our sales teams in the progressing / closing of our expansion opportunities and in achieving our expansion targets.
• Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline;
• Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Lead and present at regular remote client meetings
• Work cross-functionally with Customer Success and delivery teams through the customer lifecycle including customer touchpoints, account growth, and renewals, providing transparency and accountability
• Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results
• Track and share customer feedback to appropriate teams on an ongoing basis

What You Have Done

• Account management / Sales / Customer Success experience required, preferably at a subscription-based or open source software company
• Achievement of retention, growth and profitability targets
• Understanding of customer health, using data from various systems to present a holistic view of the customer experience
• Strong understanding of customer success techniques and strategies
• Excellent English written and verbal communication skills
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented, self-motivated and organized
• Knowledge of Salesforce
• Knowledge of marketing tools
• Comfortable working from home

What Defines You

• Communication : You express ideas effectively, listen actively, and respond quickly to inquiries and requests from others.
• Excellent verbal and written English communication skills
• Collaboration : You interact with people effectively, cooperate & support group decisions
• Adaptable : You embraces a global, multicultural environment, and adapt effectively to changing work environments and priorities
• Accountability : You takes personal responsibility in the job, complete work as committed, and take ownership of productivity and results in a distributed environment
• Positive attitude
• Willingness to spend time learning and innovating
• Constant desire to improve
• Problem solver and independent thinker

What Will Make You Stand Out

• Experience in technology sales and account management within agile, quick growth companies
• Experience in Open-source software or database specific companies
• Solution selling mindset and experience
• Strong relationship building skills and customer-centric focus
• Track record of overachievement.

Success Metrics

• Customer retention
• Expansion, up-sell / cross-sell
• Development of customer advocates / references

Percona´s Lifestyle

• Enjoy the freedom to work remotely from anywhere in the world!
• Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active

Our internal programs include groups like

• The Percona Adventure Team : This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more.
• Women Transforming Technolog y is a grassroots program committed to building a supportive community of women in technology.
• Flow days : Fridays at Percona are for focusing on finding your workflow.
• FryDays : With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend.

Gain all of this and more by becoming a part of our organization!

• Percona is a highly respected thought leader in the global open-source community.

Our mission is to Keep Open Source Open.

We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB.

Percona is remote-only and globally dispersed - we have colleagues in more than 50 countries!

We offer a collaborative, highly-engaged culture where your ideas are welcome and yo