Coordinator Sales Support (Reporting) - Mexico City, Mexico

Hilton; Ciudad de México; Híbrido; MXN 739,000 - 1,110,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Mexico City is seeking a Sales Support Coordinator to manage reporting and administrative tasks for the Sales Support Team. The ideal candidate has experience in administrative roles, strong prioritization and analytical skills, and is fluent in both English and Spanish. This role offers a hybrid work schedule, allowing for a balanced work-life environment with three days onsite and two days from home.

Servicios

Go Hilton travel program

Savings Funds Plan with company match

Mental health resources

Paid parental leave

Paid Time Off (PTO)

Formación

• At least 1 year experience in an administrative role.
• Experience in the travel/hospitality industry.
• Work a hybrid schedule of 3 days onsite and 2 days remote.

Responsabilidades

• Manage multiple ad hoc and recurring reporting requests.
• Create report templates in Salesforce.
• Collaborate to create documentation for internal and external customers.

Conocimientos

Prioritization

Analytical skills

Customer service

Proficiency in Excel functions

Fluency in English

Fluency in Spanish

Herramientas

Salesforce

Microsoft Office applications

Descripción del empleo

***This role is based at our corporate office in Mexico City, MX***

This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales' teams. As a Sales Support Coordinator, you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Sales Support team reporting to the Manager of Sales Support, you will focus on auditing and administrative needs of our Sales team, and support reporting and lead Request for Proposal (RFP) management for multiple Hilton Sales teams. You will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also assist with eliminating duplicated efforts and the automation/optimization of new valuable and differentiated services.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40 USD/night
• Saving Funds Plan with company match up to 6 percent
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including a direct line with psychological support (through medical policy)
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Manage multiple ad hoc reporting requests using a variety of systems and tools.
• Manage multiple recurring reporting requests as assigned by the team lead or manager.
• Create report templates and/or dashboards in Salesforce for HWS self-service.
• Look for opportunities to maintain data integrity in our reporting tools.
• Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities for HWS.
• Manage different administrative and/or ad hoc projects.

How you will collaborate with others:

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, team-building, and cross-team events with the sales teams.
• Partner with Commercial and IT teams on Sales system improvement testing

What deliverables you will take ownership of:

• Participate in and help complete annual departmental objectives.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) year of experience in an administrative role that requires a high level of prioritization and analytical skills
• Proficiency in Excel functions such as Pivot Tables, VLookup, and advanced formulas
• Experience in the travel/hospitality industry, sales systems, project coordination, customer service, and/or sales roles
• Fluent in English and Spanish (both written and verbal)
• Work a hybrid work schedule with 3 days onsite in our Mexico City office and 2 days working from home

It would be useful if you have:

• Three (3) years working with strong administrative and customer service experience
• Three (3) years of experience in or exposure to any combination of the travel and/or hospitality industry, sales systems, project management, customer service, or direct sales roles
• Experience with Salesforce, Cvent, MicroStrategy
• Experience with Microsoft Office applications (Excel, PowerPoint, Word)

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!