Coordinador Customer Excellence LatAm North

Brambles Limited; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

Una empresa de logística global está buscando un Coordinador de Servicio al Cliente en Ciudad de México. En este rol, serás responsable de gestionar pedidos y resolver incidencias, garantizando un servicio de alta calidad. Además, colaborarás con múltiples equipos internos para optimizar procesos y mejorar la satisfacción del cliente. Se requiere experiencia previa y conocimientos en herramientas como SAP y CRM. Ofrecemos un modelo de trabajo híbrido que promueve la diversidad y el crecimiento profesional.

Servicios

Oportunidades de desarrollo profesional

Capacitación continua

Cultura colaborativa

Formación

• 2 años de experiencia en Servicio al Cliente y gestión de cuentas.
• Conocimiento avanzado de Microsoft Office.
• Manejo de SAP, CRM y bases de datos.
• Habilidad para análisis y resolución de problemas.

Responsabilidades

• Gestionar pedidos, entregas y transferencias, asegurando un flujo eficiente.
• Resolver incidencias de calidad y transporte, manteniendo altos estándares de servicio.
• Coordinar cancelaciones, cambios y adelantos de pedidos.
• Brindar capacitaciones sobre herramientas digitales (myCHEP), criterios de calidad y procesos clave.
• Monitorear stocks, salud de cuentas y reportes BI.

Conocimientos

Gestión de Cuentas

Aprendizaje Activo

Adaptabilidad

Trabajo Interfuncional

Curiosidad

Gestión de Datos de Clientes

Atención al Cliente

Resolución de Problemas

Mejoras de Procesos

Construcción de Relaciones

Herramientas

SAP

CRM

Microsoft Office

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Lead the resolution of complex and critical customer inquiries, delivering first‑level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long‑term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service‑related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high‑priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

¿Te apasiona la atención al cliente y la optimización de procesos?

¡Únete al equipo de Servicio a Cliente como Coordinador!

Tu propósito será brindar servicio al cliente desde el punto de vista administrativo y en asuntos relacionados con la eficiencia de activos, manejo de cuentas, pedidos y análisis del comportamiento del cliente.

¿Qué harás?

✔ Gestionarás pedidos, entregas y transferencias, asegurando un flujo eficiente.

✔ Resolverás incidencias de calidad y transporte, manteniendo altos estándares de servicio.

✔ Coordinarás cancelaciones, cambios y adelantos de pedidos.

✔ Brindarás capacitaciones sobre herramientas digitales (myCHEP), criterios de calidad y procesos clave.

✔ Monitorearás stocks, salud de cuentas y reportes BI, apoyándote en SAP y CRM.

Lo que buscamos en ti:

• 2 años de experiencia en Servicio al Cliente y gestión de cuentas.
• Conocimiento avanzado de Microsoft Office.
• Manejo de SAP, CRM y bases de datos.
• Habilidad para análisis y resolución de problemas.

¿Por qué unirte a CHEP?

• Impacto real en la sostenibilidad y la innovación logística.
• Oportunidades de desarrollo profesional y capacitación continua.
• Cultura colaborativa y enfoque en la excelencia.

Remote Type

Hybrid Remote

Skills to succeed in the role

• Account Management
• Active Learning
• Adaptability
• Cross-Functional Work
• Curiosity
• Customer Data Management
• Customer Due Diligence (CDD)
• Customer Engagement
• Customer Retentions
• Customer Satisfaction
• Customer‑Support
• Data Integrity
• Digital Literacy
• Emotional Intelligence
• Empathy
• Initiative
• Issue Management
• Order Processing
• Problem Solving
• Process Improvements
• Relationship Building
• Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].