Controller, Customer Account Management

UPM; Tlalnepantla; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global renewable materials company is seeking a Controller for Customer Account Management in Tlalnepantla. This role involves managing overdue accounts and supporting payment recoveries, requiring strong communication skills and proficiency in English. The ideal candidate will have a bachelor's degree in a relevant field or equivalent experience in collections. Join a caring community dedicated to sustainability and employee well-being.

Servicios

Meaningful job with an inspiring purpose

Caring community with a strong team spirit

Great opportunities for personal growth

Responsible employer with a commitment to sustainability

Formación

• Must have high proficiency in English (spoken and written).
• Bachelor's degree in related field or significant experience in collections.
• Strong communication skills via phone and email.

Responsabilidades

• Manage overdue accounts for standard- and elevated-risk customers.
• Contact customers to follow up on outstanding payments.
• Provide management with recommendations on write-offs.

Conocimientos

High proficiency in English (spoken and written)

Strong interpersonal and communication skills

Excellent organizational and time management abilities

Proficiency in Microsoft Excel and ERP systems

Detail-oriented approach

Customer-focused mindset

Educación

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Minimum 3 years of experience in accounts receivable, credit control, or collections

Herramientas

Microsoft Excel

ERP systems (e.g., SAP, Oracle)

Descripción del empleo

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

At UPM Raflatac Mexico we are looking for a Controller, Customer Account Management to join our team in Sentura, State of Mexico who will be responsible for managing overdue accounts and supporting the recovery of delinquent payments in line with internal procedures, accounting principles and UPM Policies.

Greetings from your future manager

Tiffany Burrell, Manager, Customer Operations in Finance, Raflatac Americas

What you will do

Monitor and manage overdue accounts for standard- and elevated-risk customers (incl. overdue balances, payment plans, account / order block and release, disputes)

Contact customers via phone, email, and letters to follow up on outstanding payments

Maintain accurate records of collection activities and outcomes

Addressing external and internal customer inquiries and requests in a timely manner (incl. account statements, balance confirmation and reconciliations etc.)

Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information

Escalate unresolved accounts to management or external recovery agencies

Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines

Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts

Manage customer accounts : discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.

Provide recommendations to management on write-offs

Any other tasks assigned by Manager

Who you are

High proficiency in English (spoken and written)

Bachelor’s degree in Accounting, Finance, Business Administration, or a related fieldor minimum 3 years of experience in accounts receivable, credit control, or collections

Strong interpersonal and communication skills (especially via phone and email)

Excellent organizational and time management abilities

Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, or similar)

Detail-oriented with a high level of accuracy in record-keeping

Ability to work independently and collaboratively in a team environment

Customer-focused mindset with a proactive approach to problem-solving

Special Considerations : High English Level Necessary, position will focus mainly on US and Canadian accounts.

This is what we offer to you

• A meaningful job : We have an inspiring purpose ‘We renew the everyday for a future beyond fossils’. Our work is impactful and transformative.
• A caring community : Our community is built on great team spirit and shared commitment. We care about each other and the well‑being of our colleagues.We support the work‑life balance of all our employees.
• Development opportunities : We offer you great opportunities to learn and grow throughout your career.We are an international, multi‑business organization offering plenty of avenues for personal growth.
• Responsible employer : Sustainability is at the core of everything we do. We are committed to ambitious, science‑based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information

Location : Sentura, Tlalnepantla

Workplace type : Hybrid

Regime : Full‑time, probationary contract (3 months), direct hire

If you are interested in this job offer, please submit your application via Apply button by July 8 , 2025 .

Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline.

If you need a support with submitting your application please contact our HR SC Recruitment Team : or via phone : [phone].

UPM Raflatac offers high‑quality self‑adhesive paper and film products including label materials, graphics solutions and removable self‑adhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,200 people. Our sales reached almost EUR 1,6 billion (USD 1,7 billion) in 2024. Read more :

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