Condition Monitoring Advisor

Caterpillar Financial Services Corporation; Monterrey; Presencial; MXN 535,000 - 804,000; Jornada completa

Descripción de la vacante

A global manufacturing company in Monterrey seeks a Condition Monitoring Advisor with strong engineering skills and experience in mining or construction equipment. This role involves monitoring the health of Caterpillar machines, providing recommendations, and preparing reports. Candidates must be bilingual in advanced English and hold an engineering degree. The position requires traveling up to 20% domestically and internationally to support clients effectively.

Formación

• Experience working with data gathering tools and troubleshooting machine issues.
• Strong customer service skills to meet client needs effectively.
• Excellent verbal and written communication skills.

Responsabilidades

• Monitor the health of Caterpillar machines using condition monitoring techniques.
• Provide equipment recommendations to improve machine health.
• Prepare monthly health reports for customers.

Conocimientos

Data Gathering & Analysis

Customer Service Excellence

Effective Communication

Relationship Management

Educación

Mechanical Engineer or related engineering degree

Bilingual (Advanced English)

Herramientas

Product Link™

VIMS

Service Information System (SISweb)

Descripción del empleo

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

We are seeking a highly skilled and experienced person to join our team at Caterpillar Inc. as a Condition Monitoring Advisor. The ideal candidate will have a strong background in mining or construction equipment from experience supporting, managing or monitoring. This role involves working closely with fleet managers, dealers, and/or customers to increase machine availability, decrease total cost of ownership (TCO), and minimize unexpected downtime.

What the candidate will do:

• Monitor the health of 150+ Caterpillar machines using the 5 elements of condition monitoring: SOS reports, VIMS/analytic alerts, inspection reports, backlog management, and site conditions.
• Provide equipment recommendations to Caterpillar dealers and customers aimed at improving machine health and customer value.
• Prepare health reports for customers and their Caterpillar dealers on a monthly basis.
• Facilitate customer meetings with Caterpillar dealers, product groups, JSS and others as needed.
• Builds collaborative relationships & acts as a consultant to Dealers and customers.

Education requirement:

• Mechanical Engineer, Electrical Engineer, Data Scientist Engineer, Mining Engineer or any engineering degree related to the field.
• Bilingual (Advanced English)

What Skills you will have:

Data Gathering & Analysis:

• Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Identify machine issues and troubleshooting experience.

Service Excellence:

• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb)
• Maintains focus on the topic at hand.

Effective Communications:

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strong communication skills and the ability to work collaboratively with various stakeholders.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Relationship Management:

• Advanced knowledge in condition monitoring or field follow engineering.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates will also have:

• Familiarity with Caterpillar's products and processes is a plus (Product Link Elite, VIMS.)

Additional information

• Located in Torre Santa María.
• This position will require to travel up to 20% domestic and internationally.
• Valid VISA for US travel required.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

enero 12, 2026 - enero 26, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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