COMPLAINTS ANALYST TECHNICIAN II (TEMPORARY 12 MONTHS)

Johnson & Johnson MedTech; Ciudad Juárez; Sur place; MXN 180 000 - 240 000; Plein temps

Résumé du poste

Johnson & Johnson in Ciudad Juárez, Mexico, is seeking a Complaints Analyst Technician II (Temporary 12 months) to perform product analysis under the Customer Quality Process, blending administrative tasks with hands-on material handling and operational support.

The ideal candidate will investigate customer complaints, coordinate corrective actions with manufacturing, and ensure compliance with FDA, ISO 13485 and CMDCAS while maintaining safety and environmental practices.

Qualifications

• 2–4 years in any area; English 25–50% desirable.
• High School graduate or technical graduate, or equivalent.
• Excellent problem solving and decision-making abilities.
• Microsoft Office handling.
• Quality processes, failure analysis, inventory management preferred.
• Willingness to perform administrative and hands-on tasks.
• Positive attitude and adaptability valued.

Responsabilités

• Lead root cause investigation of customer complaints.
• Coordinate meetings to report failures and implement actions.
• Ensure compliance with Quality System policies, FDA, ISO 13485, CMDCAS, PMDA and other global standards.
• Ensure staff and company compliance with Environmental, Health and Safety regulations.
• Product analysis for other departments if needed.
• Track, receive and ship products.
• Communicate business-related issues to management.
• If supervising, ensure subordinates follow company guidelines on health, safety and environment.
• Coordinate scrap activities for customs department compliance.

Connaissances

Problem solving

Decision making

Microsoft Office

Communication skills

Positive attitude

Adaptability

Formation

High School diploma

Bachelor's degree (preferred)

Outils

Microsoft Office

Description du poste

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Deliver

Job Sub Function

Warehouse & Distribution

Job Category

Business Enablement/Support

All Job Posting Locations:

Ciudad Juarez, Chihuahua, Mexico

Job Description

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Learn more at https://www.jnj.com/medtech

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Complaints Analyst Technician II (Temporary 12 months)

Purpose

Principal responsible for product analysis according to Customer Quality Process. Prioritize hands‑on, proactive candidates with exposure to Quality, failure analysis, inventory management and continuous improvement. The ideal profile should be comfortable combining administrative tasks with material handling and operational support. Basic English is acceptable, while positive attitude, willingness to learn, adaptability and a highly energetic mindset will be key differentiators.

You Will Be Responsible For

• Responsible for customer complaint root cause investigation.
• Understand basic principles, theories, concepts and techniques related to customer complaints.
• Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
• Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Enviro nmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
• Responsible for ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
• Product analysis of other departments, if needed.
• Responsible for tracking, receiving and shipping of the products
• Responsible for communicating business related issues or opportunities to the next management level
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures Level of Responsibility:
• Same responsibilities as Complaints Analyst Technician I, plus:
• Coordinate scrap activities for customs department compliance.
• Responsible for communicating business related issues or opportunities to the next management level.

Qualifications / Requirements

• 2 – 4 years (any area)
• English preferably 25%-50%
• High School graduate / technical graduate, or equivalent. Ideally 25- 50% Work Experience 2 – 4 years (any area) of college/ bachelor’s degree and related work experience
• Excellent problem solving and decision-making abilities.
• Microsoft Office handling.
• Communication skills that allow effectively working at different levels and teams.
• Product, equipment and process validation knowledge.
• Medical device work experience or pharmaceutical field preferably.
• Previous exposure to Quality processes, failure analysis, inventory management and/or continuous improvement is preferred.
• Willingness and ability to perform both administrative and hands‑on operational activities, including material handling, moving boxes and distributing parts/materials to Engineering teams.
• Positive attitude, proactive mindset, adaptability and strong willingness to learn are highly valued for this position.
• Ability to work in a dynamic environment and provide hands‑on support based on day‑to‑day operational needs.

Preferred Skills:

Collaboration, Communication, Continuous Improvement, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Execution Focus, Materials Handling, Office Administration, Order Management, Process Oriented, Project Administration, Strategic Supply Chain Management, Transportation Management, Warehouse Management