Complaint Determination Team Lead - Medical Device QA

Insulet Corporation; Región Centro; Presencial; MXN 1,282,000 - 1,649,000; Jornada completa

Descripción de la vacante

A healthcare technology company in Jalisco is seeking a Team Lead for Complaint Determination. You will oversee a team ensuring compliant decisions in the complaint determination process and drive continuous improvement. Ideal candidates have 3-5 years in medical device complaint handling and leadership experience. This role offers an opportunity to enhance product quality and efficiency in a dynamic environment.

Formación

• Solid understanding of QSR and/or ISO 13485.
• Working knowledge of complaint handling functions of a medical device company.
• Proven experience organizing and prioritizing multiple tasks.

Responsabilidades

• Lead a team to ensure compliant complaint determination decisions.
• Provide coaching and feedback to direct reports.
• Identify process improvement opportunities to enhance efficiency.

Conocimientos

Interpersonal conflict resolution

Effective verbal communication

Technical writing skills

Organizational skills

Attention to detail

Team collaboration

Educación

3-5 years experience in medical device complaint handling

Prior people leadership experience

Herramientas

Microsoft Office

TrackWise

SalesForce CRM

Descripción del empleo

A healthcare technology company in Jalisco is seeking a Team Lead for Complaint Determination. You will oversee a team ensuring compliant decisions in the complaint determination process and drive continuous improvement. Ideal candidates have 3-5 years in medical device complaint handling and leadership experience. This role offers an opportunity to enhance product quality and efficiency in a dynamic environment.