Community Manager (Community Moderation) - Video Games

Keywords Studios Plc; A distancia; MXN 727,000 - 1,091,000; Jornada completa

Descripción de la vacante

A global gaming solutions company is seeking a Community Manager to engage players across social media, create captivating content, and act as a liaison with the development team. The ideal candidate has expertise in community moderation, outstanding communication skills, and a passion for gaming. Responsibilities include handling community interactions, creating reports for community growth, and suggesting improvements based on player feedback. A strong command of English and experience in the gaming space are essential. This is a fully remote role based in Mexico, Estado de México.

Formación

• Mastery in C2 level English language proficiency.
• Experience in managing or moderating online communities within the gaming space.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media.
• Strong understanding and experience across various social media platforms.

Responsabilidades

• Engage players on social media and respond promptly to queries.
• Create engaging content for social media.
• Maintain discussions in line with community guidelines.
• Keep meticulous records and provide insights on community growth.
• Proactively propose initiatives for community development.

Conocimientos

Communication

Analytics

Leadership

Business acumen

Descripción del empleo

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

Become the gaming community's rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming!

What are we looking for? Our Community Manager has a knack for the following skills:

Communication:

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
• Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.

Analytics:

• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.

Leadership:

• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.

Business:

• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

You'd be a great fit for this role if you have:

• Mastery in C2 level English language proficiency.
• Experience in managing or moderating online communities within the gaming space, either professionally or during your spare time.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms, ensuring seamless community engagement.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.