Collections Representative

Nissan Motors; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Aguascalientes seeks a candidate to handle accounts aged 5-59 days past due. The ideal candidate will negotiate payment arrangements, resolve customer disputes, and uphold service quality standards. A high school diploma is required, with preference for a BA degree. Strong communication, negotiation, and organizational skills are essential. This role demands availability to work 48 hours per week across specified shifts.

Formación

• Understanding of auto finance and collections.
• Knowledge of collection techniques and regulations.
• Fluency in English required.

Responsabilidades

• Negotiate payment arrangements for delinquent accounts.
• Research and resolve customer disputes related to accounts.
• Maintain delinquency percentages and achieve quality assurance scores.

Conocimientos

Negotiation skills

Conflict resolution

Oral and written communication

Interpersonal skills

Problem solving

Educación

High school diploma

BA degree (preferred)

Herramientas

MS Office

Descripción del empleo

Job Description In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

Job functions Include but are not limited to:

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer. • Researches and finds a solution for customer´s disputes , questions and concerns related to the account status. • Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors. • Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Job Knowledge and Skill:

• Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5 -59 days past due. Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federal and State regulations as well as company policy. Good oral and written communications, listening and interpersonal skills. Good conflict resolution and negotiation skills. Good organization and problem solving skills. Demonstrated ability to take a responsive customer service approach to work activities.

Requirements

• High school diploma required; BA degree preferred. • Knowledge of collections techniques, business practices, and related state and federal regulations. • MS Office intermediate . • Fluent English.

Competencies

· Action Oriented. · Dealing With Ambiguity. · Conflict Management. · Customer Focus. · Decision Quality. · Interpersonal Skills.

Schedule:

Availability to work 48 hrs per week

*Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pm

Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.

-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Aguascalientes Aguascalientes Mexico