Cloud Platform Technical Lead ID92209

AgileEngine, LLC.; Rosarito; Hybrid; MXN 2,633,000 - 3,573,000; Full time

Benefits offered by this job

Professional growth

Competitive USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine, LLC. is seeking a Cloud Platform Technical Lead to own the reliability and orchestration of an enterprise data platform in a regulated healthcare environment.

You will lead AWS/EKS operations, Argo Workflows, and data ingestion pipelines, while driving IaC, observability, and incident response across a distributed team. The role requires 6+ years in cloud/platform engineering, strong Kubernetes and Terraform expertise, and excellent stakeholder communication in English.

Qualifications

• 6+ years in Cloud/Platform Engineering, DevOps or SRE.
• Deep AWS production environment expertise and security/monitoring
• Advanced Kubernetes and EKS experience
• Hands-on with Argo Workflows for production data workloads
• IaC experience (Terraform preferred) with CI/CD and release automation
• Observability, logging, monitoring, alerting, incident routing skills
• Lead major incidents and cross-functional troubleshooting
• Experience with SLAs, runbooks, change controls, and on-call processes
• Knowledge of Snowflake, S3 data lakes, SQL, dbt, and data ingestion tools
• Proficient in Python, Shell, Bash for automation
• Strong stakeholder management and English communication
• Willingness to work within LatAm service window (ET)

Responsibilities

• Own the reliability and end-to-end operation of the managed Data Platform on AWS/EKS/Snowflake
• Lead transition to managed services, including discovery and risk mapping
• Define cloud architecture principles, IaC standards, CI/CD and release practices
• Provide leadership for AWS, Kubernetes, Argo, deployment automation, and access management
• Translate business needs into technical requirements and backlogs
• Coordinate cross-platform decisions on Snowflake, dbt, Fivetran and ingestion
• Lead cross-platform troubleshooting and L3 escalation
• Direct incident response, RCA, and preventive actions
• Ensure changes have reviews, validation, rollback planning and traceability
• Define reliability metrics and monitor incident patterns
• Improve automation, observability, and platform resilience
• Collaborate with Security and Governance for least-privilege access
• Review designs, document tradeoffs, ensure secure scalable solutions
• Mentor engineers and improve team practices
• Maintain alignment across LatAm and India coverage windows
• Participate in senior escalation and on-call model

Skills

Cloud engineering

Kubernetes

AWS

Argo Workflows

Terraform

Observability

Incident management

Data platforms

Python

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Amazon EKS

Snowflake

S3

dbt

Fivetran

HVR

Terraform

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Cloud Platform Technical Lead to own the reliability and orchestration of an enterprise data platform in a regulated healthcare environment.

MUST HAVES

• 6+ years of professional experience in Cloud Engineering, Platform Engineering, DevOps or Site Reliability Engineering.
• Deep hands‑on expertise with AWS production environments, including cloud architecture, security, networking fundamentals, access management, monitoring, capacity, and operational troubleshooting.
• Advanced experience with Kubernetes and Amazon EKS, including workload deployment, cluster and application troubleshooting, observability, scaling, upgrades, access, and reliability.
• Hands‑on experience operating Argo Workflows or a comparable orchestration platform supporting production data workloads.
• Strong experience with Infrastructure as Code, preferably Terraform, and with source‑controlled configuration, CI/CD, release automation, and rollback practices.
• Strong experience designing and operating observability, logging, monitoring, alerting, and incident‑routing solutions for distributed production platforms.
• Demonstrated ability to lead major incidents and cross‑functional troubleshooting across infrastructure, applications, data pipelines, and analytics layers.
• Experience operating production platforms with defined service levels, escalation paths, runbooks, change controls, release processes, and on‑call responsibilities.
• Strong working knowledge of modern data platforms, including Snowflake, S3‑based data lakes, SQL, dbt, managed ingestion tools such as Fivetran or HVR, and custom data pipelines.
• Understanding of data quality, freshness, lineage, schema evolution, pipeline dependencies, backfills, and recovery procedures.
• Proficiency in Python, Shell, Bash, or comparable languages for automation and operational tooling.
• Ability to make well‑reasoned architecture and operational decisions, communicate tradeoffs, estimate work, identify risks, and guide teams through change.
• Proven experience mentoring engineers, reviewing technical work, delegating ownership, and improving engineering processes across a distributed team.
• Strong stakeholder‑management and communication skills, including the ability to collect requirements, explain technical risks, and present recommendations to client leaders.
• Strong written and verbal English communication skills.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed senior escalation and on‑call rotation.

NICE TO HAVES

• Experience with data observability platforms such as SYNQ and operational tooling such as Splunk, PagerDuty, Opsgenie, or comparable solutions.
• Experience implementing dependency‑aware alerting, selective auto‑remediation, impact analysis, or other advanced reliability practices.
• Experience leading a managed service, platform operations team, Site Reliability Engineering function, or follow‑the‑sun support model.
• Experience in healthcare, financial services, or another regulated environment.

WHAT YOU WILL DO

• Own the technical direction and end‑to‑end reliability of the managed Data Platform across AWS, Amazon EKS, Kubernetes, Argo Workflows, Snowflake, S3, Fivetran and custom ingestion pipelines, and Tableau dependencies.
• Lead the technical transition into managed services, including platform discovery, dependency mapping, risk identification, knowledge transfer, shadowing, reverse shadowing, and readiness validation by platform tower.
• Establish and evolve cloud architecture principles, Infrastructure as Code standards, CI/CD and release practices, observability patterns, operational controls, and platform engineering priorities.
• Provide technical leadership for AWS infrastructure, Kubernetes and EKS operations, Argo Workflows, deployment automation, secrets and access management, platform capacity, and production reliability.
• Translate business, service, security, and platform needs into actionable technical requirements, implementation plans, and a prioritized continuous‑improvement backlog.
• Guide cross‑platform decisions involving Snowflake, dbt, Fivetran, custom ingestion, S3 data‑lake operations, workflow orchestration, data quality, and downstream analytics dependencies.
• Lead complex cross‑platform troubleshooting and L3 escalation, coordinating engineers when incidents span infrastructure, ingestion, orchestration, Snowflake, and Tableau.
• Direct technical response during major incidents, including impact assessment, stakeholder communication, recovery strategy, root‑cause analysis, post‑incident review, and preventive actions.
• Ensure that changes and releases include appropriate technical review, dependency analysis, validation, rollback planning, traceability, and coordination across affected platform components.
• Define and monitor reliability indicators such as availability, ingestion success, data freshness, workflow reliability, deployment outcomes, alert quality, mean time to restore service, and recurring incident patterns.
• Lead improvements in automation, observability, auto‑remediation, platform resilience, deployment safety, performance, security, capacity management, and cloud cost efficiency.
• Partner with Security, Governance, Analytics, IT, and platform stakeholders to ensure least‑privilege access, secrets management, auditability, controlled changes, and appropriate handling of regulated data.
• Review technical designs and high‑impact changes, challenge assumptions, document tradeoffs, and ensure solutions remain secure, scalable, and supportable within the managed‑service operating model.
• Mentor Senior and Middle‑level engineers, delegate ownership effectively, improve team practices, and build consistent technical capability across the distributed team.
• Maintain alignment between the LatAm and India coverage windows through clear ownership, escalation paths, operating procedures, and structured handoffs.
• Participate in the senior escalation and on‑call model for critical incidents outside staffed service hours.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD‑based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.