Cloud & Digital Support Specialist

FLSmidth; Monterrey; Presencial; MXN 550,000 - 826,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Digital Support Specialist to ensure the optimal performance of its digital solutions. The role involves providing technical assistance, troubleshooting issues, and collaborating with development teams. Ideal candidates will have a degree in IT and experience in technical support. Fluency in English is essential. The position is based in Monterrey, Nuevo León, and aims for high customer satisfaction.

Formación

• 2+ years of experience in a technical support role, preferably in a B2B or industrial setting.
• Strong understanding of operating systems, networking, and cloud services.
• Fluency in English is required; other languages are a plus.

Responsabilidades

• Provide first and second-level technical support via phone, email, and chat.
• Diagnose and resolve issues related to software and digital products.
• Document support interactions and knowledge base articles.
• Collaborate with development teams to escalate complex issues.
• Conduct user training and create support materials.
• Monitor system performance and identify potential issues.
• Adhere to service level agreements for customer satisfaction.

Conocimientos

Technical support experience

Troubleshooting

Communication skills

Problem-solving

IT fundamentals

Remote support tools

Cloud computing

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Ticketing systems

Descripción del empleo

A global technology company is seeking a Digital Support Specialist to ensure the optimal performance of its digital solutions. The role involves providing technical assistance, troubleshooting issues, and collaborating with development teams. Ideal candidates will have a degree in IT and experience in technical support. Fluency in English is essential. The position is based in Monterrey, Nuevo León, and aims for high customer satisfaction.