Cloud Consultant, Associate

Infor Inc.; Ciudad de México; Híbrido; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a motivated and detail-oriented Cloud Consultant, Associate to monitor system health and manage ticketing operations. This role requires knowledge of computer systems, networking, and operating systems, as well as proactivity in coordinating with customers. Ideal candidates should have a recent Computer Science degree and be willing to work in a hybrid environment, attending the office three days a week.

Servicios

Comprehensive training and mentorship

Exposure to enterprise-level IT operations

Collaborative work environment

Formación

• Experience with computer systems and networking.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• Written and verbal English communication skills required.
• Ability to work some weekend shifts.

Responsabilidades

• Monitor system health and validate backup success.
• Handle restoration requests and troubleshoot issues.
• Coordinate with customers and vendors for IT operations.
• Document processes and manage ServiceNow activities.

Conocimientos

Computer systems knowledge

Networking experience

Operating systems familiarity

English communication

Microsoft Office suite

Educación

Recent graduate in Computer Science or related field

Herramientas

IBM i OS

ServiceNow

Halcyon tools

BRMS

ROBOT

Descripción del empleo

We are seeking a motivated and detail-oriented Cloud Consultant, Associate to join our team. This role is responsible for monitoring system health, managing backups and restores, handling tickets, and coordinating with customers and vendors to ensure smooth and efficient IT operations.

A Day in the Life typically includes:

• Performsystem health checksand validate backup success (BRMS).
• Handlerestoration requestsand troubleshoot related issues.
• MonitorWintel restarts,disk space issues,RDP access problems, andserver availability.
• Configure and manageHalcyon alerts and monitoring rules.
• Analyze and addressERP application alerts(e.g., environment down, job failures, subsystem or login issues).
• Investigate and resolveASP performance spikesacross AS400 servers.
• Work closely with thehosting partnerfor customer-related escalations.
• Gain full understanding and ownership ofHalcyon monitoring setup and administration.
• Maintain and createdocumentation, including standard operating procedures, flow charts, and templates.
• ManageServiceNow activities: ticket creation, bulk updates, change requests, and new customer/infra additions.
• DevelopL1 documentationfor recurring operational activities.
• Supportprinter and job scheduling management(BRMS, ROBOT, AJS, Native Scheduler, IBM i OS, HTTP Admin Console).

Basic Qualifications:

• Experience working with computer systems, networking, and operating systems.
• Experience working withMicrosoft Word, Excel, and PowerPoint.
• English written and verbal communication skills.
• This role requires working some weekend shifts.

Preferred Qualifications:

• Experience withIBM i OS,Work Management,BRMS,ROBOT, andHalcyontools.
• Experience or coursework involvingmonitoring toolsandticketing systems (ServiceNow).
• Experience iwthbackup and disaster recovery processes.
• Recent graduate in Computer Science or related field.

What We Offer:

• Comprehensive training and mentorship.
• Exposure to enterprise-level IT operations and infrastructure.
• Collaborative and growth-oriented work environment.

Location: Hybrid with ability to work in office 3 days a week

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy calledPrinciple Based Management ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section .

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