Clinical Product Specialist

Insulet; Región Centro; Presencial; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading healthcare technology company is looking for a Clinical Product Specialist Level 1, Bilingual, to provide customer education and support for the Omnipod product line. Candidates must have a clinical background, be bilingual in English and Spanish, and possess 2-3 years of clinical experience. This role requires proactive interaction with customers and a strong knowledge of diabetes management. Position is onsite in Jalisco, Mexico.

Formación

• 2-3 years of experience working in a clinical setting with patients.
• Experience with insulin pumps and continuous glucose monitoring systems is plus.
• Proficiency with computers required.

Responsabilidades

• Provide clinically focused customer education and support via phone.
• Assist customers in onboarding and troubleshooting.
• Document all customer interactions in CRM system.

Conocimientos

Bilingual (English and Spanish)

Strong interpersonal communication

Clinical knowledge

Experience with diabetes data management

Educación

Bachelor's degree in a clinical field

Herramientas

Microsoft Suite

Salesforce

Descripción del empleo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Summary

The Clinical Product Specialist Level 1, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, to include onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes.

Responsibilities

• Answer incoming clinically related customer questions via phone in an empathetic manner.
• Support all Omnipod portfolio customers who have recently completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and to provide within scope, accurate information, when responding to customer inquiries.
• Demonstrate ability to navigate complex customer interactions using evidenced based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain the operation and use to existing and new customers.
• Ability to competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customer in HCP conversations and follow up.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels and KPIs.
• Maintain compliance with HIPAA and other regulating bodies as required.
• Ability to perform administrative duties on a timely basis.

Education & Experience

• Bachelors degree in a clinical field of study
• 2-3 years’ experience working in a clinical setting with patients required; working with patients with Type 1 and Type 2 diabetes is preferred
• Bilingual skills, being proficient in both English and Spanish, required.
• Experience communicating with a wide range of audiences.
• Strong interpersonal communications, both oral and written.
• Self-starter who needs minimal direction; extremely flexible, with good business acumen.
• Process-oriented and willing to take on new tasks.
• Proficiency with computers, including Microsoft Suite and Salesforce.
• Professional certifications (i.e. Medical Assistant, Pharmacy Tech, Home Health Aide, EMT, Nurse Tech, etc.), preferred.
• Experience working with insulin pumps and continuous glucose monitoring systems, a plus.
• Experience with virtual or phone based clinical support or other relevant environment, a plus.
• Experience providing assessment and troubleshooting via phone, preferred.

Physical Requirements

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity is needed for using a calculator and computer keyboard.

Additional Information

• This position requires in person, office work.
• Holiday, evening, and/or weekend coverage may be necessary.
• Travel is estimated at no more than 5-10% but will flex depending on business needs.

Location: Onsite

About the company

Automate injectable drug delivery with the customizable OmniPod by Insulet. See how it's improving lives with better adherence and seamless delivery.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.