Client Solutions Analyst — B2B Services

MX006 Mercer Human Resource Consulting S.A. de Cv; Ciudad de México; Híbrido; MXN 537,000 - 806,000; Jornada completa

Descripción de la vacante

A leading global consulting firm in Mexico City is seeking a Client Solutions Analyst. This position involves following up with clients during compensation surveys, ensuring correct and timely information delivery, and providing exceptional support. Candidates should have a Bachelor's degree, customer service experience, and proficiency in Microsoft Office, especially Excel. Strong communication skills and the ability to work within a high-performance team are essential. Join us to contribute to a vibrant and inclusive culture that values personal and professional growth.

Servicios

Professional development opportunities

Supportive leadership

Flexible working environment

Formación

• 1-2 years of customer service experience in a strategic customer segment.
• Intermediate-Advanced proficiency in English, both written and spoken.
• Experience with Excel formulas for large data sets.

Responsabilidades

• Follow up with clients during compensation surveys.
• Ensure customer participation and clarify data questions.
• Analyse information and provide customer support.

Conocimientos

Customer service experience

Proficiency in Microsoft Office

Communication skills

Leadership skills

Analytical skills

Negotiation skills

Adaptability

Work under pressure

Educación

Bachelor degree in HR or related field

Descripción del empleo

A leading global consulting firm in Mexico City is seeking a Client Solutions Analyst. This position involves following up with clients during compensation surveys, ensuring correct and timely information delivery, and providing exceptional support. Candidates should have a Bachelor's degree, customer service experience, and proficiency in Microsoft Office, especially Excel. Strong communication skills and the ability to work within a high-performance team are essential. Join us to contribute to a vibrant and inclusive culture that values personal and professional growth.