Client Services Coordinator

Rebecca Kitson Law; A distancia; MXN 728,000 - 1,094,000; Jornada completa

Descripción de la vacante

A mission-driven immigration law firm in Veracruz is seeking a Client Services Coordinator to lead a remote team and oversee marketing efforts. The ideal candidate must be bilingual in English and Spanish, possess strong customer service skills, and have experience in marketing and sales. Responsibilities include leading a team, developing marketing strategies, and analyzing performance metrics. This position offers a supportive environment focused on professional growth and meaningful impact on immigrant communities.

Servicios

Base compensation plus performance bonuses

Generous flexibility in time off

Formación

• Fluency in English and Spanish required.
• Experience with US immigration laws preferred.
• Demonstrated excellence in customer service.

Responsabilidades

• Lead and support a remote team of professionals.
• Analyze conversion data and adjust strategies.
• Develop and execute marketing campaigns.

Conocimientos

Fluency in English and Spanish

Customer service experience

Proven track record in marketing and sales

Experience leading remote teams

Herramientas

Windows computer

Descripción del empleo

Are you a dynamic, bilingual leader with a passion for marketing, data, and team collaboration?

Are you excited about helping a mission-driven law firm grow while providing top-tier client service?

Help us to drive growth, lead with purpose, and empower immigrant communities!

Rebecca Kitson Law is looking for a bilingual

• Client Services Coordinator
• to oversee a small remote team and coordinate our sales, marketing, and team strategies with excellence and heart.

This is your chance to make a measurable impact—not just on a business, but on the lives of immigrant families navigating complex systems in pursuit of a better future.

What You'll Do

• Lead and support a remote team of up to 6 professionals in customer service, outreach, and client retention.
• Analyze conversion data, identify trends, and adjust strategies to improve lead capture and sales performance.
• Develop and execute marketing campaigns across digital and referral platforms that align with our firm's mission and brand.
• Collaborate across departments to ensure a seamless, client-centered experience that reflects our values.
• Track performance metrics and report regularly to firm leadership on client journey insights, marketing ROI, and team KPIs.
• Innovate and optimize : We're looking for someone who understands what works and isn't afraid to try something new.
• Developing incentives : collaborate with management to help develop incentives for sales agents based on metrics.

What We're Looking For

• Fluency in English and Spanish required.
• Windows computer required.
• Customer service experience and demonstrated excellence required.
• Proven track record required in marketing and sales.
• Demonstrated experience with leading remote teams effectively.
• Experience with U.S. immigration laws / law firms—strongly preferred.

What You'll Find Here

• A supportive, mission-driven team passionate about helping others.
• An environment that values autonomy, impact, and compassion.
• Opportunities for professional growth, leadership, and collaboration.

Compensation & Time Off

• Base compensation plus performance-based bonuses tied to conversion and growth targets.
• Generous flexibility in time off and time off bonuses.

To Apply

Please include a cover letter selling us on how you meet the What We're Looking For points listed above and why you're passionate about our mission.

Finalists may be asked to complete a brief strategy prompt.

About Rebecca Kitson Law

Rebecca Kitson Law is a family-first immigration law firm helping clients navigate the U.S. immigration process with dignity, transparency, and care.

We focus on family-based and humanitarian immigration cases and strive to be a source of safety and hope for our clients—and a place of purpose and support for our team.

We are committed to building a team that reflects the diverse communities we serve.

Lived experience as an immigrant, first-generation American, or member of a minority group (including LGBTQ+) is highly valued.

We strongly encourage individuals from underrepresented backgrounds to apply.