Client Services Associate

S&P Global, Inc.; Ciudad de México; Hybrid; MXN 300,000 - 380,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence is seeking entry to mid-level support professionals to assist clients with Capital IQ and related platforms from its Mexico City operations. You will participate in structured training, develop financial knowledge, and learn to interpret our data while collaborating with cross-functional teams.

After training, you will handle client inquiries via phone, chat, and email, contributing to a career track in a global company emphasizing integrity, diversity, and

Qualifications

• Excellent written and verbal presentation and communication skills in English.
• Other languages are considered a big plus.
• Interest in finance and data平台 knowledge is a plus.

Responsibilities

• Support clients by phone, web chat, and email after initial training.
• Learn our data, interpret insights, and assist clients with Capital IQ platforms.
• Collaborate with Sales, Content, Product and Technical Support teams.

Skills

English communication

Team collaboration

Customer service

Education

Bachelor's degree in finance, accounting, economics, or business

Job description

About the Role

Grade Level (for internal use): 07 The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

Responsibilities and Impact

Following approximately 1-2 months of training and mentorship, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data, present group projects, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must complete required certification exams along with a rigorous evaluation process that will test skills and capabilities. This role is built to provide on-the-job training and networking opportunities that will prepare you for a successful career in S&P Global’s Market Intelligence division. The role seeks to attract high achievers from a diverse pool of undergraduate institutions.

What's in it for you

Build a career with a rapidly growing, global company with career progression coaching. Assist market leaders and decision-makers across the Financial Services industry. Grow and improve your skills by supporting enterprise-level products and new technologies. Work in a hybrid model with two days required in the office. Thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion. Flexible work: 2-days per week at the office and 3 days WFH.

What We’re Looking For

A bachelor’s degree in finance, accounting, economics, or business.

Other degrees are considered, with equivalent experience and/or motivated about finance.

Excellent written and verbal presentation and communication skills in English.

Other languages are considered a big plus (German, French, Portuguese, Italian, etc).

Ability to join a class of new hires in January 2027.

Working hours: 7 am to 4 pm, 8 am to 5 pm, 9 am to 6 pm.

Flexibility to occasionally work on planned weekend coverage (Saturday or Sunday, having a weekday off instead).

Positive, flexible and proactive with a "can do" attitude.

Relationship Management: Passion for building relationships with finance professionals and enthusiasm for learning and working in the financial services industry.

Teamwork: Strong collaboration skills and the ability to work well with people from varying backgrounds.

Communication: Strong communication and customer service skills to effectively resolve client concern.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in.

We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.
• For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow - today.