Client Relationship Development Specialist

Hill Robinson Group; FRACC. HEROE DE NACOZARI; Sur place; MXN 180 000 - 260 000; Plein temps

Résumé du poste

Hill Robinson Group in Mexico seeks a Client Relationship Specialist to develop and maintain client relationships, bring in new clients, and expand market reach across Hill Robinson and Moravia Yachting.

You will work internally and externally to ensure client-centric service, acting as a brand ambassador and collaborating across departments to deliver exceptional solutions.

Qualifications

• Excellent communication and presentation skills.
• Well-established knowledge of, and good network in, the yachting industry.
• Strong stakeholder management and proactive problem-solving.

Responsabilités

• Maintain and develop client relationships, focusing on new business opportunities and referrals.
• Collaborate with internal teams to deliver superior client service and solutions.
• Proactively plan, schedule, and manage multiple client projects to ensure timely delivery.

Connaissances

Client relations

Networking

Communication

Presentation

Self-motivation

Teamwork

CRM software

Outils

CRM software

Description du poste

Overall Purpose

The Client Relationship Specialist develops and maintains relationships, targeting and bringing new clients, referrals, and new market audiences together. This role focuses on market research, strategic planning, communications and networking to foster positive engagement.

Take a prominent role within the commercial team to actively drive business growth across all departments of Hill Robinson and Moravia Yachting.

This position is both internally collaborative and client facing to focus on the needs and requirements of collaborators, clients and their representatives to ensure the highest level of client centric service is provided.

This is a key new business development role, acting as an ambassador for the Hill Robinson and Moravia Yachting brands, upholding the companies’ reputation for excellence and innovation.

Responsibilities

Person, skills, and knowledge Specification

Client Service Excellence

• To uphold our vision of achieving the extraordinary through creative solutions
• Deliver the best solutions to all stake holders both internally and externally
• Consider potential impact of all responses towards clients and achieve a positive outcome for Hill Robinson
• Constantly reviewing potential for improving and delivering superior client service
• Ability to forward plan, identify challenges and apply proactive solutions

Teamwork

• Proactive interaction and cooperation with all stakeholders
• Build stronger working relationship between the various departments to utilise knowledge and share

experiences to provide a superior product/service to the client

Organisational Skills

• Works well under pressure often juggling an assortment of tasks and continually reassessing schedules, priorities and meeting deadlines
• Accuracy and attention to detail seeing the task through to the end

Skills And Experience

• Personable with excellent communication and presentation skills
• Possessing a well-established knowledge of, and good network in the yachting industry
• Positive outlook to overcome challenges and proactive approach to manage situations
• Self-management skills
• A positive “can do “attitude with attention to detail
• Adaptable, agile, initiator, diligent, trustworthy with integrity
• Open to creative input and ideas from all parties and stakeholders
• Developing collaborative relationships
• Constantly working to build, develop, maintain, and strengthen partnerships with internal and external clients and stakeholders
• Builds relationships and expresses appreciation, praise and encouragement to others who have provided information, assistance, or support
• Able to gain the respect of all stakeholders

It is our expectation that the post holder upholds, demonstrates and lives up to our company values and works diligently towards our strategic goals and objectives, underpinned by our 5 pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance) and that they do so with integrity and professionalism.

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.