Client Advisor - Monterrey

Louis Vuitton Malletier; Monterrey; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A luxury fashion brand seeks a Client Advisor in Monterrey to deliver outstanding customer service and promote the brand's unique philosophy. The ideal candidate will have 3-5 years in retail, possess exceptional communication skills, and be adept at building customer loyalty. This role involves maximizing sales opportunities and acting as a brand ambassador while maintaining high operational standards. The position requires flexibility and a commitment to delivering a memorable experience for guests.

Servicios

Competitive compensation

Generous benefits package

Opportunities for growth

Formación

• 3-5 years’ experience in retail or hospitality.
• Strong affinity for brand philosophy.
• Availability to work varied schedules.

Responsabilidades

• Provide industry-leading customer service.
• Maximize sales opportunities.
• Act as a brand ambassador.

Conocimientos

Exceptional customer service skills

Strong verbal communication

Networking skills

Educación

High School Diploma

Herramientas

POS systems

Microsoft Office Suite

Descripción del empleo

About us

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are

Client Advisors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Client Advisors are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3-5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

Supply Buyer (customer service, materials buy, inventory & capacity)

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

Position Overview

Reports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized.

What you'll do

• Develop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance.
• Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow-moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization.
• Support the S&OE process through timely and accurate production plans and material needs.
• Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews.
• Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist.
• Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities.
• Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives.
• Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive.
• All other duties as assigned

Who you are

• Bachelor’s Degree or higher.
• A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required.
• Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required.
• An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required.
• Ability to manage projects and embrace change.
• MS Office proficiency, specifically with Excel and PowerPoint is required.
• SAP/IBP knowledge is required.
• APICS certification a plus; not required.
• Experience with Six Sigma/Process Excellence tools, training and/or certification.

What's in it for you

• Competitive compensation package including annual bonus
• Generous benefits package including major medical expenses and life insurance
• Christmas bonus
• Food vouchers and cafeteria service
• Savings fund
• A company culture that prioritizes internal development

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

HABILIDADES INTERPERSONALES REQUERIDAS

LHVM W&J

Recruitment team

Qualifications Required

• Minimum 3 years of experience in OEM customer service positions (manufacturing environment)
• International Business Administration degree or equivalent
• Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)
• Advanced knowledge in the use of ERP (SAP S4/HANA preferably)
• Bilingual (Strong ability to write, translate, listen and speak in English).
• Formal and professional in dealing with internal customers.
• Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc.

Summary of Job Duties

Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties:

• Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry.
• Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery.
• Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment.
• Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can.
• Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments.
• Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources.
• Facilitate customers through the organization - "One Face to the Customer."
• Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas.
• Maintain appropriate customer files/documentation.
• High volume email and telephone communications.
• Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS.
• Process returns, issue timely credit/debit transactions.
• Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement.
• Support achievement of departmental, facility and corporate KPIs.