Ciudad de México | District Business Operations Analyst

SmartRecruiters, Inc.; México; A distancia; MXN 537.000 - 895.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Employee Stock Purchase Plan

Training and Development Program

Descripción de la vacante

Expeditors is looking for a dedicated professional to join their global logistics team. The role emphasizes exceptional customer service, proactive problem-solving, and a strong commitment to operational excellence. Responsibilities include exceeding customer expectations and supporting global operations.

A background in logistics and effective communication skills are crucial. Expeditors provides a supportive environment with training programs and strong internal promotion.

Formación

• Understanding of the Global Logistics industry.
• Knowledge of Expeditors systems and procedures.
• Meet company standards of 52 hours training per year.

Responsabilidades

• Exceed customer expectations and solve problems promptly.
• Complete quality work while ensuring compliance with policies.
• Meet deadlines and assist others without being prompted.
• Provide training on business processes to employees.
• Promote compliance with company policies and regulations.

Conocimientos

Effective interpersonal skills

Strong organizational skills

Positive attitude

Proactive problem solving

Educación

6 months to 1 year related experience

Descripción del empleo

• Full-time

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

This skill expectation applies both external (customers, service providers) and internal (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers,customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Global Role (50% of responsibilities)

• Get full and proper usage of existing systems and tools by GEO’s and Operations
• Introduce new processes to our operations in our pursuit of relentless efficiency
• Receive and roll out new operating systems and related tools – and provide meaningful feedback
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other district, regional, and global resources to build consistency in all processes
• Contribute to a global operational standard to create and protect the pursuit of a Best in Class operations

District Role

• Take direction from Regional Manager, Business Operations – Process (RVP Region)
• Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
• Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
• Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
• Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
• Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts
• Be involved and have knowledge and understanding in customer and external ISO Audits
• Lead and ensure progress on corrective and preventative actions within your district
• Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field
• Present improved data and analytics for internal business opportunity and external client value
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other districts, regional and global resources to build consistency in all processes
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Global Logistics industry
• Understanding of Expeditors systems and procedures

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
• Pro-active and strong organizational skills

Behaviours:

• Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information

Expeditors offers excellent benefits

• Features above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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