Ciudad de Mexico | Customs Brokerage - Operations Manager

SmartRecruiters, Inc.; Ciudad de México; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Expeditors Mexico is seeking a leader to manage a Customs Brokerage operation for a dedicated MX region team. The role focuses on strong technical expertise, flawless execution, robust infrastructure, and compliant, profitable growth for the customer operation.

Core competencies emphasize exceptional customer service, operational excellence, reliability, and proactive communication to ensure service quality and continuous improvement across the network.

Formación

• Experience leading a customs brokerage operation.
• Strong customer service orientation and proactive problem solving.
• Ability to manage staff and develop a team.

Responsabilidades

• Manage and monitor service execution within the Customs brokerage department for this customer.
• Manage capacity and resource needs for the department.
• Ensure department is properly staffed, structured and organized.
• Manage timely and effective staff evaluations and reviews.
• Provide feedback, coaching, mentoring to staff on an ongoing basis.
• Maintain highest compliance levels for all Customs and other government agency controls.

Conocimientos

Customer Service

Leadership

Operations Management

Communication

Culture

Descripción del empleo

\"We're not in the shipping business; we're in the information business\" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals


• 250+ locations worldwide


• Globally unified systems

SUMMARY DESCRIPTION:

To lead and manage a Customs Brokerage operation for a dedicated team within a MX region so that the operation for this customer has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

KEY RESPONSIBILITIES:

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers,customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

MANAGER PRODUCT/SERVICE SKILL

Employee Development (Manager, All)

Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Financial Excellence (Manager, Branch Product)

Has a command of the Account P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring team financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customer is paying within terms. Analyzes billing activity and intercompany accounting.

Operational Excellence (Manager, Branch Product)

Monitors and improves Operational Excellence and Global Business Operations metrics. Maps and understands operations process flow, while constantly looking for areas to improve efficiency, offer customer better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a teamTactical Business Plan, providing regular updates to team and branch leadership.

Responsibilities:

Administration and Personnel Management:

• Manage and monitor service execution within the Customs brokerage department for this customer.


• Manage capacity and resource needs for the department.


• Ensure that department is properly staffed, structured and organized.


• Manage timely and effective staff evaluations and reviews.


• Provide feedback, coaching, mentoring to staff on an ongoing basis.


• Manage staff for continual growth in skills and expertise.


• Identify with manager, develop, and mentor your No 2.


• Prepare and execute personal goals.


• Assist staff in preparing personal goals.


• Make certain that all staff members complete annual training in required timeframes.


• Make certain that new employees receive all mandatory training in required timeframes.


• Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements.


• Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented.


• Ensure that the company’s third party broker program is properly managed within the branch.


• Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level.

Operations, Compliance and Customs Expertise

• Support the product managers involved in this customer operationin the following areas: o Building and maintaining strong relationships with vendors
  
  
  • Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.