Ciudad de México | Air Import Supervisor

Expeditors

Ciudad de México

On-site

MXN 480,000 - 600,000

Full time

14 hours ago

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Job summary

Expeditors, a Fortune 500 global logistics company, seeks a supervisor to uphold core competencies in customer service, job execution, reliability, collaboration and communication. The role emphasizes on-time delivery, training hours, and leadership development within a growing global network.

The position involves supervising staff, coordinating operations, and ensuring compliance with company policies and regulatory requirements while delivering superior client service and cost-effective

Qualifications

2 years of industry-specific qualification (country-specific).
Strong knowledge of Expeditors' products, services and systems.
Effective interpersonal and communication skills.
Proficiency with MS Office (Excel, Word).

Responsibilities

Identify with manager, develop, and mentor your No. 2.
Allocate workloads within team to ensure smooth operations.
Ensure team meets company standards of 52 hours training per year.
Ensure that new hires complete company’s mandatory training within the first 6 months.
Support the manager where needed: participate in staff appraisals at least once per year.
Contribute to weekly department meetings and review goals with the team.
Provide pricing alternatives, routing solutions, and technical assistance to clients.
Meet department targets for compliance and performance reporting.

Skills

Interpersonal skills

Communication

MS Office

Market knowledge

Listening

Conciseness in communication

Education

Industry qualification

Tools

MS Office

Job description

Job Description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world. What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job-it offers the opportunity to build a meaningful career with a global company that invests in your success.

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

SUPERVISOR CORE COMPETENCIES

Employee Development (Supervisor, All)

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Business Development (Supervisor, Branch Product)

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Financial Excellence (Supervisor, Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor, Branch Product)

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

People:

Identify with manager, develop, and mentor your No. 2.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Ensure team meets company standards of 52 hours training per year per employee.
Ensure that the new hires complete company’s mandatory training within the first 6 months.
Support the manager where needed:
Participate to staff appraisals, and at a minimum once per year per employee.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with team to ensure buy-in and accountability.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
Daily Exception Status Report - STAT 1 for Air Import - (Daily)
SHIPMENTS LOGGED ELECTRONICALLY - SLE Report (Daily)
CONSOLS NOT SETTLED Report - (Daily)
INVOICES NOT BILLED Report (Daily)
ADDITIONAL BILL - MALCOLM Report (weekly)
TIMING / CYCLE TIME Report - (monthly to measure key event timings or as needed by customers)

Operations:

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
Daily Exception Status Report - STAT 1 for Air Import - (Daily)
SHIPMENTS LOGGED ELECTRONICALLY - SLE Report (Daily)
CONSOLS NOT SETTLED Report - (Daily)
INVOICES NOT BILLED Report (Daily)
ADDITIONAL BILL - MALCOLM Report (weekly)
TIMING / CYCLE TIME Report - (monthly to measure key event timings or as needed by customers)

Customer

Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Take an active role in the transition of new business/ updates to existing business.
Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

Finance:

Meet weekly or more if required with the department manager.
Proactively work to maintain accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
Manage intercompany accounting discrepancies via AJAX report.

Qualifications

Knowledge:

Expeditors company policies and procedures knowledge
A good understanding of Expeditors' products, services and systems
Strong market and competition knowledge

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).

Behaviours: