Chief of Staff / Business Operations Lead | Monterrey | REMOTE

OpsArmy Careers; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic operations firm is searching for a Chief of Staff / Business Operations Lead to drive execution and manage priorities across teams. The ideal candidate will have 2+ years in business operations or consulting, with strong writing skills and the ability to manage multiple workstreams. Responsibilities include building systems for KPIs, managing projects, and ensuring team alignment. The role is remote-friendly and focused on high accountability and measurable outcomes.

Formación

• 2+ years in consulting, business operations, project/program management, or ops leadership.
• Experience in a fast-paced startup or services business is a plus.
• Basic understanding of automation/AI workflows is an advantage.

Responsabilidades

• Run the company operating cadence.
• Manage weekly priorities, KPI tracking, and follow-up discipline.
• Own cross-functional projects end-to-end.

Conocimientos

Strong writing and communication in English

High ownership and initiative

Ability to manage multiple workstreams

Basic data analysis (spreadsheets, dashboards)

Herramientas

Notion

Airtable

Google Sheets

Slack

Asana/Jira

Zapier/Make

Descripción del empleo

Chief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)

Location / Schedule

Must have 4+ hours overlap with U.S. Eastern Time (ET), with flexibility for key meetings.

Apply here: https://operationsarmy.com/application

Why this role exists

Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.

This role is designed to be a force multiplier: part strategy, part operations, part project/program management.

What You’ll Do (core Responsibilities)

• Run the company operating cadence
• Build and manage weekly priorities, KPI tracking, and follow-up discipline
• Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
• Keep teams aligned and execution moving without things slipping through cracks
• Own cross-functional projects end-to-end
• Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
• Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
• Coordinate stakeholders, unblock issues, and ensure delivery on time
• Be the CEO’s right hand on execution + analysis
• Turn goals into plans (milestones, risks, dependencies, resourcing)
• Draft clear memos, updates, and recommendations
• Bring structure to ambiguous decisions and propose the best path forward
• Build documentation and scalable processes
• Create SOPs, templates, and playbooks so execution becomes repeatable
• Implement continuous improvement loops (postmortems, root-cause fixes, prevention)

What Success Looks Like (first 60–90 Days)

• Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
• A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
• 2–4 critical workflows are documented and improved measurably
• CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

Ideal candidate profile

You’re a sharp generalist who can think like a consultant and execute like an operator.

Required

• 2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
• Extremely high ownership and initiative (you dont wait to be told)
• Strong writing and communication in English
• Ability to manage multiple workstreams and drive stakeholders
• Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)

Nice to have

• Experience in a fast-paced startup or services business
• Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
• Basic understanding of automation/AI workflows (not required, but a plus)

Working style

• Remote, async-friendly, high accountability
• Direct feedback, fast iteration, and clear standards
• Measured on outcomes, reliability, and impact

Apply here: https://operationsarmy.com/application