Channel Support Specialist

Backblaze; Poza Rica; Presencial; MXN 522,000 - 871,000; Jornada completa

Descripción de la vacante

An innovative cloud storage company located in Poza Rica, Veracruz, is looking for an Inside Channel Specialist. In this entry-level role, you will provide critical support to reseller and MSP partners, manage partner communications, and oversee the order process. Ideal candidates should have at least 2 years of experience in a customer support role, possess excellent communication skills, and be highly organized. The company values diversity and inclusion, and offers a collaborative work environment.

Servicios

Equal Opportunity Employer

Diverse work environment

Formación

• 2+ years of experience in sales support or customer service.
• Highly organized with exceptional attention to detail.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage partner communications and act as a contact for reseller and MSP partners.
• Oversee the order process and manage incoming Purchase Orders.
• Conduct follow-up calls and emails to partners and customers.

Conocimientos

Sales support experience

Customer service skills

Attention to detail

Communication skills

Time management

Educación

Bachelor's degree in Business, Marketing, or related field

Herramientas

Salesforce

Descripción del empleo

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $140m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Channel Support Specialist to join our growing team!

About The Role

The Channel Sales team is looking for a driven, organized, and energetic Inside Channel Specialist to join our growing team. This is an entry-level position perfect for someone looking to build a career in channel sales and technology.

You will be the central hub for our channel operations, providing critical support to our reseller and MSP partners, our customers, and our internal sales team. Your primary mission is to ensure a smooth, efficient, and positive partner and customer experience, serving as the first point of contact for day-to-day operations and sales support.

What You'll Do

Partner Operations & Order Management

• Manage Partner Communications: Act as the first point of contact for our resell and MSP partners by managing, triaging, and responding to incoming email requests.
• Own the Order Process: Manage and distribute all incoming Purchase Orders (POs) to the correct teams for accurate and timely processing.
• Quoting: Own the quote-to-order process for small orders (<150TBʼs and 100 licenses), including creating, revising, and finalizing quotes for partners and customers.

Sales Support & Partner Nurturing

• Proactive Follow-up: Conduct follow-up calls and emails to partners and customers on open quotes and deal registrations, helping to nurture opportunities and drive deals toward closing.
• Partner & Customer Interaction: Serve as a key point of contact for both partners and customers, professionally handling inquiries related to orders, quotes, and program basics.
• Partner Onboarding Support: Assist the channel team by helping to coordinate new partner onboarding logistics, sending welcome materials, using templates already created by the Sr. Channel Managers and ensuring partners get access to the tools they need.
• Smaller MSP executing the steps created by Sr. Channel Manager to onboard & enable them.

Data & Systems Management

• CRM Data Integrity: Take ownership of partner data in our CRM (Salesforce). This includes updating partner contact information, logging all partner interactions, and ensuring opportunity data is clean and accurate.
• Internal Liaison: Act as a "hub" between the channel team and other internal departments (like finance, operations, or support) to resolve partner issues.
• Execute sales operations for New smaller MSP’s - As example enter all data for B1 MSP so they can get their 10% commission. It's a manual process with 6-7 steps.

The Right Fit

• Experience: 2+ years of experience in a sales support, customer service, operations, or coordination role.
• Organization: You are highly organized with exceptional attention to detail. You believe that if a task is worth doing, it's worth doing right.
• Communication: You have excellent written and verbal communication skills. You can be clear, professional, and empathetic in emails and on the phone.
• Attitude: A customer-first mindset and a passion for helping others succeed. You are a collaborative team player.
• Skills: Strong time-management and multitasking abilities. You can juggle multiple competing priorities without missing a beat.
• Drive: You are a curious, self-motivated learner eager to build a career in technology and sales. You're comfortable learning new software and processes.

Bonus Points For

• A Bachelor's degree in Business, Marketing, or a related field.
• Experience working with a CRM (like Salesforce).
• Previous experience in a channel, reseller, or MSP-focused environment.
• An interest in the cloud storage, data backup, or IaaS industry.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.

We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.