Call Center Operations Manager

Ventes Recruiting; Puebla de Zaragoza; Presencial; MXN 909,000 - 1,455,000; Jornada completa

Descripción de la vacante

A leading fast-growing company in Puebla, Mexico, seeks a Site Operations Manager to drive operational efficiency and manage team performance. The ideal candidate will possess strong leadership skills, experience in operations management, and be fluent in Spanish. This full-time role requires managing on-site operations and improving processes to support scalable growth. Candidates should have a bachelor's degree and a background in a high-growth technology environment. The position offers performance-based bonuses and opportunities for advancement.

Servicios

Performance-based bonus opportunities

Dynamic role advancement potential

Vibrant work environment

Workplace perks

Formación

• Experience managing teams or small businesses with at least 10 employees.
• Strong knowledge of business operations, process development, and scaling strategies.
• Experience executing company goals, tracking KPIs, and refining strategies.

Responsabilidades

• Work closely with leadership to define company objectives.
• Manage on-site operational frameworks effectively.
• Oversee staff performance and track productivity metrics.
• Identify operational risks and implement mitigation strategies.

Conocimientos

Leadership skills

Operational management

Process efficiency

Team management

Fluent in Spanish

Bilingual in English

Adaptability

Educación

Bachelor's degree or higher

Herramientas

Power BI

Tableau

Zapier

Descripción del empleo

VENTES has partnered with a leading fast‑growing, innovative company revolutionizing inventory management and acquisition in a dynamic industry. We are expanding our team to include a Site Operations Manager, a key player in ensuring that our organization scales efficiently and our processes run smoothly.

Job Summary

The Site Operations Manager will be responsible for scaling and improving company operations, ensuring that we continue to execute efficiently as we grow. This role involves driving company goals, improving and maintaining operational systems, and managing team performance to align with business objectives.

The ideal candidate will have a strong background in operations, process efficiency, and team management within a high‑growth technology environment.

Key Responsibilities

Strategic Leadership

• Work closely with leadership to define company objectives, set clear KPIs, and ensure follow‑through on key initiatives
• Provide strategic insights and adjustments to keep the company on track
• Lead efforts to optimize company resources, support staffing decisions, and improve internal infrastructure to sustain business expansion

Operations Management

• Manage on‑site operational frameworks that allow the company to function effectively
• Develop and enhance systems, workflows, and processes that support scalable growth and operational efficiency
• Identify bottlenecks and implement solutions to improve performance
• Maintain tools and processes to ensure execution alignment

Team Leadership & Development

• Oversee staff performance and track productivity metrics
• Collaborate with leaders to ensure employees are aligned with company goals
• Support professional development and engagement initiatives
• Coordinate with remote teams and external partners to ensure smooth operations

Risk & Compliance

• Identify operational risks and implement mitigation strategies to ensure business continuity
• Maintain awareness of compliance requirements and support development of internal controls
• Uphold company standards and minimize operational exposure

Required Qualifications

Education & Experience

• Bachelor's degree or higher
• Proven experience managing teams or small businesses with at least 10 employees
• Preferably in start‑up or ecommerce environment
• Experience working with remote virtual teams preferred

Leadership & Strategy

• Strong leadership skills with ability to drive initiatives from start to finish
• Experience managing people and leading operational improvements
• Experience executing company goals, tracking KPIs, and refining strategies for continuous improvement
• Strong knowledge of business operations, process development, and scaling strategies

Core Competencies

• Ability to prioritize and perform effectively in fast‑evolving, dynamic environments with quick decision‑making
• Exceptional organizational skills and meticulous attention to detail in high‑pressure settings
• Comfortable utilizing technology to track performance and optimize operations

Language Requirements

• Fluent in Spanish required
• Bilingual candidates with English proficiency required

Preferred Qualifications

Technical Skills

• Experience with business intelligence or data visualization platforms (Power BI, Tableau, Looker)
• Familiarity with automation and integration tools (Zapier or similar platforms)

Additional Experience

• International operations exposure supporting multiple countries or regions
• Experience with logistics, compliance, or cultural adaptability across diverse markets

Additional Requirements

• Before receiving a job offer, candidates will complete a cognitive aptitude test and personality profile.
• Ability to be on site

Job Details

• Performance‑based bonus opportunities.
• Dynamic role advancement potential in a fast‑growing company.
• A vibrant, gaming‑centric work environment with workplace perks
• Job Type: Full‑time
• Schedule: Monday - Friday (Day shift, with occasional evening shifts as needed)
• Work Location: Puebla, México (on‑site)