Business Information Security Officer (BISO, BPO Experience required)

Concentrix - CA; Ciudad Insurgentes; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global service provider is seeking a Business Information Security Officer to join their team in Mexico. This role focuses on identifying and mitigating security and compliance risks affecting business operations. Candidates should have 3 to 5 years of relevant experience in risk and compliance management, particularly within the BPO industry. A Bachelor's degree in Security or Information Technology is preferred. Responsibilities include developing risk action plans and supporting investigations.

Formación

• 3 to 5 years of experience in risk and compliance management, internal security controls.
• Experience in the BPO industry focused on quality and security compliance.
• Deep understanding of BPO business operations and CRM service delivery processes.

Responsabilidades

• Identify security and compliance issues impacting business operations.
• Drive execution of controls to mitigate security and insider risks.
• Support investigations and document cases.

Conocimientos

Risk management

Compliance management

Internal security controls

Auditing

Cyber incident investigations

Educación

Bachelor's degree in Security or Information Technology

Descripción del empleo

Job Title

Business Information Security Officer (BISO, BPO Experience required)

Job Description

The Country Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.Concentrix Corporation is seeking a Country Business Information Security Officer to join the Global Security team reporting to the CNX GEO Business Information Security Officer – Insider Risk and Compliance team.

Qualifications

• 3 to 5 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
• Experience in the BPO industry working in quality, security compliance or delivery.
• Bachelor's degree preferred in Security or Information Technology.
• Deep understanding of BPO Business Operation and CRM services delivery processes.
• Ability to identify performance and opportunity gaps.
• Process driven and an eye for detail
• Demonstrable experience of driving operational implementation of risk reduction