Business Analyst II (Salesforce Support)

S&P Global; Ciudad de México; Híbrido; MXN 990,000 - 1,351,000; Jornada completa

Descripción de la vacante

A corporate entity in Mexico City is looking for a Business Analyst II to support their Salesforce and OTC technical solutions. The role involves working with end-users and development teams to enhance operational effectiveness. Candidates should have 3+ years of experience, preferably with Salesforce, and possess strong English communication skills. This position offers opportunities for continuous learning and career growth, while individuals work in a supportive team environment.

Servicios

Health care coverage

Generous time off

Access to learning resources

Competitive pay and retirement planning

Family friendly benefits

Formación

• 3+ years total experience in a relevant field.
• 2 years experience in Salesforce or technical support.
• Bachelor’s or higher degree required.
• Good understanding of development environments.

Responsabilidades

• Support critical CRM systems for commercial operations.
• Engage with stakeholders for issue resolution.
• Create technical documents and knowledge articles.
• Proactively analyze and identify improvement areas.

Conocimientos

Salesforce experience

Technical support

Agile best practices

Verbal and written English communication

Interpersonal skills

Educación

Bachelor’s or Master's in Engineering or equivalent

Herramientas

Salesforce

Zuora

Descripción del empleo

About the Role:

Grade Level (for internal use): 09

S&P Global Corporate

The Role: Business Analyst II (Salesforce Support)

The Location: Mexico City (2 days onsite a week Santa Fe)

What’s in it for you:

In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.

The Key Responsibilities Are:

• Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
• Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
• As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
• Engage with stakeholders and understand requirements for issue resolution.
• Be an active member of a technical support team and manage the resolution of critical incidents.
• Assist in creating comprehensive technical documents.
• Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
• Supervise activities between resources, and facilitate smooth workflow for service delivery.
• Build Knowledge Base articles, Playbooks, documentation.
• Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
• Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
• Be up to date with current field practices to enhance service standards and delivery.
• Understand end-to-end solution and integrations in the overall architecture.
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.

Basic Qualification

What we are looking for:

• Should have total Experience of 3+ Years.
• Should have at least 2 years' experience working with Salesforce and/or on a Technical Support Team in a related field.
• Basic understanding of Agile best practices.
• Good understanding of development environments and testing processes.
• Proficient English communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
• Bachelor’s degree or master's degree in engineering or equivalent.
• Excellent team player & interpersonal skills.
• Experience collaborating with clients on business process enhancements.

Preferred Qualification

• Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
• Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [e-mail]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings (Strategic Workforce Planning)