BPO Quality & Training Analyst (SQL & QA)

Didi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking a BPO Training & Quality Analyst in Mexico City. The role involves conducting thorough quality assurance analyses and utilizing advanced SQL skills for data interpretation. Candidates should have a Bachelor's degree and relevant BPO management experience, along with strong analytical and communication skills. Join a company dedicated to creating a diverse and inclusive workspace.

Formación

• 3-5 years of experience in BPO management with performance improvement.
• Advanced English communication skills for diverse teams.
• Strong knowledge of quality assurance methodologies in BPO.

Responsabilidades

• Conduct quality assurance reviews of contact center interactions.
• Develop SQL queries for data extraction and reporting.
• Collaborate with teams for performance improvement plans.

Conocimientos

SQL proficiency

Analytical skills

Communication skills

Problem-solving

Leadership abilities

Educación

Bachelor's degree in business management, engineering, or a related field

Herramientas

Contact center software

Descripción del empleo

A leading mobility technology platform is seeking a BPO Training & Quality Analyst in Mexico City. The role involves conducting thorough quality assurance analyses and utilizing advanced SQL skills for data interpretation. Candidates should have a Bachelor's degree and relevant BPO management experience, along with strong analytical and communication skills. Join a company dedicated to creating a diverse and inclusive workspace.