Billing Operations Team Lead, Global Logistics

American President Lines; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

CEVA Logistics is seeking a Logistics Operations Team Leader in Mexico City to build and lead a high-performing Billing team. You will drive accuracy, speed, collaboration, and ownership in invoice processing and reporting to customers and stakeholders.

The role requires 3 to 5 years in Freight Forwarding Operations, strong leadership, and the ability to manage escalations while improving processes and maintaining service levels. This position offers growth in a global logistics environment.

Formación

• Bachelor’s degree in: International Business, International Trade, Business Administration, Transportation or related field
• Strong understanding of Billing and international logistics processes.
• Intermediate to advanced English proficiency (written and verbal).
• Ability to lead operational discussions, manage suppliers and customer escalations, and communicate effectively with global stakeholders in English.
• Strong business writing skills for operational reporting and customer communication.
• Ability to participate actively in meetings, conference calls, and operational reviews in English.
• Strong understanding of freight forwarding terminology and operational communication in English.
• 3 to 5 years of experience in Freight Forwarding Air/Ocean Operations.

Responsabilidades

• Supervise and support Executives in the daily execution of Billing, ensuring timely and accurate invoice processing and delivery.
• Monitor operational KPIs, productivity and SLA compliance, implementing corrective actions to maintain service excellence.
• Coordinate with local station, overseas agents and trucking providers (vendors) to ensure smooth billing execution.
• Manage operational escalations, urgent billings, delays and service failures, ensuring timely resolution and customer communication.
• Ensure compliance with company SOPs.
• Distribute workload, manage team priorities, and optimize operational resources to ensure efficiency and business continuity.
• Coach, mentor, and develop Executives through training, performance feedback, and operational support to strengthen team capabilities.
• Support continuous improvement initiatives by identifying process gaps, increasing operational efficiency, and promoting best practices within the Billing team.

Conocimientos

Billing knowledge

English proficiency

Leadership

Communication

Educación

Bachelor’s degree in International Business / related field

Descripción del empleo

CEVA Logistics is seeking a Logistics Operations Team Leader in Mexico City to build and lead a high-performing Billing team. You will drive accuracy, speed, collaboration, and ownership in invoice processing and reporting to customers and stakeholders.

The role requires 3 to 5 years in Freight Forwarding Operations, strong leadership, and the ability to manage escalations while improving processes and maintaining service levels. This position offers growth in a global logistics environment.