Bilingual SaaS Customer Success Manager (Spanish/English)

Faceup Technology S.R.O.; A distancia; MXN 718,000 - 1,078,000; Jornada completa

Descripción de la vacante

A dynamic tech company based in Mexico is seeking a Customer Success Manager. In this role, you will build and manage client relationships, onboard new clients, and ensure retention and upsell opportunities. The ideal candidate must have excellent fluency in both Spanish and English, and at least 2 years of experience in account management. This position offers competitive financial rewards and contributes to meaningful work that impacts millions. Join a driven team in a culture focused on quality and collaboration.

Servicios

Competitive financial rewards

Online therapy benefits

Discounted mobile tariffs

Learning and development opportunities

Transparent communication culture

Formación

• Fluent in Spanish and English.
• Minimum of 2 years experience in account management.
• Experience in Compliance, Whistleblowing, and HR Technology is a plus.

Responsabilidades

• Manage client relationships and accounts.
• Onboard new clients and ensure their activation.
• Handle renewals and identify upsell opportunities.

Conocimientos

Excellent level of English

Outstanding communication skills

Outstanding presentation skills

2+ years of account management experience

B2B SaaS experience

Descripción del empleo

A dynamic tech company based in Mexico is seeking a Customer Success Manager. In this role, you will build and manage client relationships, onboard new clients, and ensure retention and upsell opportunities. The ideal candidate must have excellent fluency in both Spanish and English, and at least 2 years of experience in account management. This position offers competitive financial rewards and contributes to meaningful work that impacts millions. Join a driven team in a culture focused on quality and collaboration.