Bilingual Player Support Specialist (Remote, Temp)

Keywords Studios; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global gaming services company is looking for Customer Service Representatives to provide written support in English and Portuguese. This temporary remote position requires effective multitasking and strong customer service skills. Living in Mexico City or Estado de Mexico is preferred. The role includes assisting players with account issues via chat, email, and tickets. Salary is 18,000.00 gross monthly, with law benefits and additional perks after three months.

Servicios

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets (1,200) after 3 months

Saving funds after 3 months

Formación

• Full-time availability is required.
• Ability to adapt to a constantly evolving environment.
• Capability to actively listen to instructions and execute tasks.

Responsabilidades

• Interact with players via chat, email, and tickets to resolve issues.
• Assist with account-related questions and problems.
• Maintain high-quality written communication.

Conocimientos

Strong written communication skills in English

Strong verbal communication skills in English

Strong written communication skills in Portuguese

Strong verbal communication skills in Portuguese

Ability to multitask

Excellent customer service skills

Educación

High School Diploma

Descripción del empleo

A global gaming services company is looking for Customer Service Representatives to provide written support in English and Portuguese. This temporary remote position requires effective multitasking and strong customer service skills. Living in Mexico City or Estado de Mexico is preferred. The role includes assisting players with account issues via chat, email, and tickets. Salary is 18,000.00 gross monthly, with law benefits and additional perks after three months.