Bilingual Customer Support Specialist: Hospitality Tech

OpenTable; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading dining technology platform is seeking a Customer Support Representative in Mexico City. This role involves providing excellent customer service to a diverse client base, requiring fluency in both English and Spanish. Responsibilities include resolving customer inquiries through various channels, logging information in the CRM, and supporting users globally. The ideal candidate is passionate about hospitality and enjoys problem-solving. OpenTable offers flexible work arrangements and a supportive company culture.

Servicios

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Generous paid vacation

Private health, dental, and life insurance

Monthly social events and happy hours

Formación

• 1+ years of experience providing customer support, preferably in a software environment.
• Fluent in English and Spanish, both spoken and written.
• Previous experience in the restaurant or hospitality industry is a plus.

Responsabilidades

• Provide support to customers via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Log all customer contacts in the CRM accurately.

Conocimientos

Excellent social skills

Strong communication skills

Problem-solving ability

Customer service orientation

Herramientas

Salesforce

Microsoft Windows

Apple operating systems

Descripción del empleo

A leading dining technology platform is seeking a Customer Support Representative in Mexico City. This role involves providing excellent customer service to a diverse client base, requiring fluency in both English and Spanish. Responsibilities include resolving customer inquiries through various channels, logging information in the CRM, and supporting users globally. The ideal candidate is passionate about hospitality and enjoys problem-solving. OpenTable offers flexible work arrangements and a supportive company culture.