Bilingual Customer Care Pro: English & Spanish, Hybrid

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is looking for a Customer Care Professional to provide exceptional customer service. The role requires strong skills in both English and Spanish to assist Card Members effectively. Ideal candidates will thrive in a fast-paced environment and are driven to exceed performance goals. Benefits include competitive salaries, bonus incentives, and flexible working arrangements.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Formación

• Fluent in English and Spanish to converse effectively with Card Members.
• Ability to manage a steady stream of customer calls.
• Technical proficiency to multi-task and navigate various systems.

Responsabilidades

• Deliver extraordinary service on high volume inbound calls.
• Consult with Card Members to tailor solutions and reinforce card membership benefits.
• Meet and exceed performance goals, including sales rates and quality metrics.

Conocimientos

Strong written and communication skills

Resilience

Technical savvy

Integrity

Timeliness and reliability

Descripción del empleo

A leading financial services company in Mexico City is looking for a Customer Care Professional to provide exceptional customer service. The role requires strong skills in both English and Spanish to assist Card Members effectively. Ideal candidates will thrive in a fast-paced environment and are driven to exceed performance goals. Benefits include competitive salaries, bonus incentives, and flexible working arrangements.