Bilingual Call Center Customer Support Advocate

Gio Consultores; Región Centro; Presencial; MXN 15,000 - 25,000; Jornada completa

Descripción de la vacante

A leading consulting firm in Mexico is seeking a Call Center Customer Service Representative. The ideal candidate enjoys talking to people and solving issues proactively. Responsibilities include communicating with customers via phone, email, and chat, providing answers about products, and working with internal departments. Qualifications include at least 1 year of experience and excellent verbal and written communication skills. This role is essential for converting customers into passionate advocates.

Formación

• At least 1 year of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Conocimientos

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Descripción del empleo

A leading consulting firm in Mexico is seeking a Call Center Customer Service Representative. The ideal candidate enjoys talking to people and solving issues proactively. Responsibilities include communicating with customers via phone, email, and chat, providing answers about products, and working with internal departments. Qualifications include at least 1 year of experience and excellent verbal and written communication skills. This role is essential for converting customers into passionate advocates.