BANAMEX - Engineering Analyst - Officer

Citi; Monterrey; Presencial; MXN 40,000 - 50,000; Jornada completa

Descripción de la vacante

A financial services provider in Monterrey is seeking an Engineering Analyst 2 to manage and develop systems and technological solutions. The role involves conducting system and application monitoring, evaluating technologies, and consulting end users to solve problems. Ideal candidates should have 0-3 years of engineering experience, be able to work independently, and possess good communication skills. The position requires availability for various shifts and adherence to corporate compliance.

Formación

• 0-3 years of relevant experience in an Engineering role.
• Ability to work independently and under pressure.
• Experience in Financial Services or global environments.

Responsabilidades

• Perform system monitoring, capacity planning, and tests.
• Evaluate and implement technological solutions.
• Consult with users to resolve problems.

Conocimientos

System and application monitoring

Analytic/diagnostic skills

Communication skills

Project Management

Capacity planning

Educación

Bachelor’s degree or equivalent experience

Herramientas

ServiceNow

Unisys

Tandem

Descripción del empleo

The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities

• Perform system and application monitoring, capacity planning and systems tests to ensure products meet performance requirements
• Evaluate technologies, develop prototypes, contribute to design issues, and implement solutions
• Work with various internal and external teams to identify and resolve problems
• Consult with end users and clients to identify and correct systems problems or propose solutions
• Assist in the development of software and systems tools used by integration teams to create end user packages
• Provide support for operating systems and in-house applications, including third party applications, as needed
• Perform coding, analysis, testing or other appropriate functions in order to identify problems and propose solutions
• Adhere to Citi technology standards, audit requirements and corporate compliance issues and requirements
• Apply knowledge of engineering procedures and concepts and basic knowledge of other technical areas to day to day activities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education

• Bachelor’s degree/University degree or equivalent experience

Descripción Adicional

Responsabilidades

• Participación en sesiones de planeación con tecnología y negocio, para proyectos que se generan en ambientes de desarrollo.
• Deberá de revisar y aprobar todas las implementaciones de cualquier cambio requeridas en las plataformas unisys y tandem del ambiente de pruebas.
• Responsable de proveer efectivamente la utilización de recursos de las plataformas unisys y tandem de los ambientes de prueba.
• Ha de asegurar que toda la operación este en complience y los SLAS (niveles de servicio) que se manejan en el área.
• Ha de asegurar que todos los controles apropiados están desarrollados e implementados en los ambientes de UAT.
• Trabajar en conjunto con las áreas de soporte técnico en todo lo relacionado con las configuraciones de los ambientes.

Technical Skills

• Supervisar plataformas (Unisys, Tandem en los ambientes UAT) (testing)
• Coordinar requerimientos a través de tickets de las áreas de ingeniería y desarrollo.
• Supervisar día con día de la operación, tanto línea como batch que se opera en estos equipos de la plataforma de pruebas.
• Ingles básico-Intermedio
• Liderazgo de equipos (Management)

Soft Skills

• Comunicación
• Manejo de conflictos
• Alta motivación con sus colaboradores
• Fuerte trabajo de ética
• Habilidad para interpretar y aplicar políticas, estádares y procedimientos del área.

Requisitos

• Conocimientos en operación y tecnología enfocados al área de testing.
• Experiencia 1 a 3 años en áreas de unisys y tandem.
• Experiencia con service now
• Sólida experiencia en ambientes similares
• Conocimiento básico en finanzas
• Experiencia en liderazgo de equipos (1-3 años)
• Disponibilidad de horario: Tres turnos Mañana/tarde/noche- Descansos viernes y sábado/ sábado y domingo / Domingo y Lunes dependiendo del scheduler que se necesite.
• Licenciatura / Ingeniería finalizada o experiencia equivalente.

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