Banamex | Distrito Zamora | Ejecutivo Pyme Jr.

Citigroup Inc.; Tierras Blancas; In loco; MXN 360.000 - 540.000; Tempo pieno

Descrizione del lavoro

Citigroup Inc. is seeking a Business Development Officer to attract, retain and grow its SME client relationships, offering high-value advisory on segment products and consolidating the client portfolio.

The role emphasizes fulfilling client needs, driving cross-sell strategies, and ensuring compliance with firm policies while delivering an exceptional client experience across our SME portfolio.

Competenze

• Experience selling financial products.
• Knowledge of business credit products and sales techniques.
• Excellent communication and objection-handling skills.

Mansioni

• Attract and maintain SME client relationships and grow portfolio.
• Detect client needs to expand the Customer-Bank relationship and cross-sell products.
• Provide comprehensive financial advice and position Citigroup as a top option for clients.
• Understand campaigns and strategies to boost sales growth and achieve the sales plan.
• Visit clients to assess opportunities and develop action plans aligned with customer expectations.

Conoscenze

Previous experience selling financials

Financial products knowledge

Communication and objection handling

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

The Business Development Officer is in charge of attracting, maintaining, retaining and growing the relationship that he manages with SME clients in his portfolio, offering a high value service on advising on segment products. Serves a consolidated client portfolio.

Responsibilities:

• Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.
• Link existing clients by performing needs detection to achieve a greater Customer-Bank relationship.
• Offer a high value service.
• Comprehensive advice to SME clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all the products that the client can acquire.
• Know and execute efficiently the campaigns and strategies defined by the franchise to boost sales growth.
• Execute the action plans agreed with the Area Coordinator to ensure compliance with the sales plan.
• Adequately scale deviations and action plans, generating effective communication with your immediate boss.
• Comply with the controls and regulations established by the institution.
• Visiting clients to understand opportunities for improvement and develop plans in line with the expectations of customers in the area, ensuring the NPS indexes defined at the franchise level.
• Implement and influence in conjunction with your Coordinator in the design of action plans that ensure the achievement of the NPS goal.
• Identify in a timely manner improvements in the service and elevate to its Coordinator.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in selling financial products.
• Knowledge of financial products, especially credit to companies, sales techniques.
• Excellent communication skills and management of objections with customers to achieve effective sales.

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Consumer Sales

Job Family:

Consumer Business Development

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.