Banamex - Analista de Monitoreo ATMs

09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una institución financiera importante en Ciudad de México busca un Ops Support Specialist 4. El candidato ideal proporcionará soporte en operaciones, mantendrá registros y será el enlace entre el personal operativo y los clientes. Se requiere atención al detalle, manejo de Excel y experiencia previa en ambientes de oficina. Este rol también implica apoyar proyectos especiales y formar a nuevos empleados. Se valorará la experiencia con proveedores y clientes.

Formación

• 1-3 años de experiencia relevante.
• Experiencia en un ambiente de oficina comercial u operaciones.
• Demuestra experiencia técnica y administrativa.

Responsabilidades

• Seguir procedimientos establecidos para completar tareas complejas.
• Proveer asistencia al equipo y ser experto en la materia.
• Realizar análisis básicos y gestión del flujo de trabajo.

Conocimientos

Atención al detalle

Manejo de Excel

Análisis de información

Trabajo en equipo

Educación

Diploma de secundaria o equivalente

Herramientas

Bases de datos complejas

Hojas de cálculo

Descripción del empleo

Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience.
• Experience working in a business office or operational environment.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.

Education

• High School diploma or equivalent.

Additional Requirements

• Experiencia previa de al menos 6 meses como Monitor de ATMs.
• Disponibilidad para cubrir guardias sábado, domingo y/o días festivos.
• Manejo de Excel, captura de datos y análisis de información.
• Deseable, experiencia con proveedores y clientes.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.