Backend Engineer — Automation & Operational Platform

Fanatics; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Fanatics is establishing a new technology hub in Mexico City focused on operational excellence and platform scalability, trust, and customer experience. As a Software Engineer, you will contribute to backend services, automation, and tooling that improve customer support workflows, trust and safety investigations, fraud detection operations, and financial operations efficiency.

You will design, build, test, and maintain backend services, APIs, integrations, and operational tooling, while

Qualifications

• 4+ years of professional software engineering experience.
• Experience building backend systems and APIs using Python, Java, Kotlin, or Go.
• Experience with AWS cloud services.
• Experience with relational and/or NoSQL databases.
• Strong debugging, troubleshooting, and problem-solving skills.

Responsibilities

• Design, build, test, and maintain backend services, APIs, integrations, and operational tooling.
• Support operational workflows across CX, Trust & Safety, and Financial Operations platforms.
• Develop automation solutions that reduce manual operational effort and improve scalability.
• Partner cross-functionally with operations teams to translate business workflows into technical solutions.
• Participate in technical design reviews and architecture discussions.
• Contribute to service reliability, observability, monitoring, and operational excellence initiatives.
• Write clean, maintainable, and testable code following engineering best practices.
• Support incident investigation, troubleshooting, and root-cause analysis
• Participate in agile planning, sprint execution, and continuous improvement initiatives
• Mentor and support junior engineers where appropriate

Skills

Backend development

Python

Java

Kotlin

Go

AWS

Databases

Job description

Fanatics is establishing a new technology hub in Mexico City focused on operational excellence and platform scalability, trust, and customer experience. As a Software Engineer, you will contribute to backend services, automation, and tooling that improve customer support workflows, trust and safety investigations, fraud detection operations, and financial operations efficiency.

You will design, build, test, and maintain backend services, APIs, integrations, and operational tooling, while