Auxiliar Crédito y Cobranza

UPS; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics company in Mexico City is looking for a Customer Collections Specialist to manage a variety of customer billing responsibilities. The ideal candidate will possess strong organizational skills, a Bachelor’s degree, and prior experience in collections. This role is essential for improving cash flow and minimizing delinquencies, providing a chance to work in a dynamic environment and grow professionally.

Formación

• Bachelor’s Degree or International equivalent preferred.
• Prior collections experience is needed.
• Strong organizational and prioritization skills required.

Responsabilidades

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies and resolves issues delaying payment.

Conocimientos

Customer service

Organization

Communication

Negotiation

Educación

Bachelor’s Degree or International equivalent

Bachelor’s Degree in Business or related field

Herramientas

Microsoft Office products

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications:

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Employee Type: Permanent

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