Associate Director, Implementation Lead

Novartis; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Mexico City is seeking an Associate Director, Implementation Lead. This role focuses on overseeing project implementation in the Patient Support Center, requiring over 5 years of relevant experience and strong communication skills. Candidates should have a Bachelor's degree, with an advanced degree preferred. The position is office-based with a hybrid working model.

Formación

• 5+ years experience in pharmaceutical, biotech, consulting or related fields.
• 2+ years project management experience required.
• Strong leadership, planning, and organizational skills.

Responsabilidades

• Oversee and implement projects at the Patient Support Center.
• Ensure clarity of accountabilities with PSC and NPS stakeholders.
• Develop timelines and project scopes considering key milestones.

Conocimientos

Agility

Cross-Functional Collaboration

Customer Engagement

Data Analytics

Stakeholder Management

Educación

Bachelor's Degree

Advanced degree (e.g., MHA, MBA)

Descripción del empleo

Job Description Summary

The Associate Director (AD), Implementation Lead role will report to the Director, PSC Strategy and Logistics, and will work with internal and external stakeholders to plan, lead and execute the imple-mentation of operational changes and line extensions associated with established programs at the Patient Support Center. This role will be an expert in project management best practices and imple-mentation process improvements. The position requires a dynamic, flexible, and outcomes-oriented individual with excellent communication, administrative, prioritization, influencing, and organization skills.

Job Description

Key Responsibilities:

• Responsible for the oversight and implementation of projects involving established programs within the Patient Support Center (PSC) with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities.

• Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations.

• Communicate with internal PSC and NPS stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects, facilitating effective collaboration and coordination between teams.

• Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up-to-date, and accessible to all relevant stakeholders.

• Collaborate with Program Management, Business Operations, Product, and Operational Excellence teams throughout the project lifecycle to ensure project decisions and details align with the overall project roadmap, either defined by the PSC or Launch Excellence depending on the project scope.

• Develop timelines and scope for overall projects, considering key milestones, resource allocation, and dependencies to ensure successful project completion within the given constraints.

• Serve as the primary contact person for the PSC on project teams, providing necessary details, background information, and timelines to ensure all team members are well-informed and aligned.

• Define success and failure metrics for projects and programs, regularly communicating and presenting across the PSC regarding the achievements and opportunities associated with implemented programs.

• Display proficiency in managing effective meetings, demonstrating skills in keeping participants on track, on schedule, and focused, while actively encouraging their participation and engagement.

• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes

What you’ll bring to the role:

Education:

Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA)

Internal Engagements:

This position will collaborate with many individuals across NPS and PSC Leaders, PSC Operations, Training, Marketing, Legal, People & Organizations, Ethics Risk Compliance, Service Business Partners

Travel requirements:

Role is office-based in Mexico City, Mexico with occasional travel between offices, Tempe, or East Hanover (anticipating 20%)

Hybrid Working Requirements:

Ability to work on-site, Mexico City, Mx 3 days per week

Required Experience:

• 5+ years pharmaceutical, biotech, consulting, specialty hub operations or related experience

• 2+ Years project management experience

• Strong leadership, teaching, planning and organization, data and analytics, decision making and problem-solving skills

• Experience working in a Patient Services contact center, pharmaceutical industry, healthcare or heavily regulated industry

• Strong interpersonal, communication, influencing and analytical skills

• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path

• Ability to manage multiple projects and consistently meet deadlines

• Excels at interacting with a diverse group of people, all levels of management, including senior leadership

Preferred Qualifications:

• Strong compliance mindset, high level of integrity and ethical judgment, demonstrated experience in fostering compliance with company policies and procedures

• Understanding of privacy laws and regulations including HIPAA and similar state laws

• Strong ability to collaborate and work cross-functionally within a matrix environment

• Strong analytical acumen and ability to apply data driven insights for operational improvements

• PMP Certification is preferred

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model