Aruba Courseware Developer

Hewlett Packard Enterprise Development LP; Ciudad de México; A distancia; MXN 520.000 - 820.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Descripción de la vacante

Hewlett Packard Enterprise seeks an Aruba Networking Courseware Developer to join the PACE team. This role creates customer-focused content for Aruba networking products, including concepts, tasks, installation instructions, illustrations, video scripts, and course modules for cloud services, automation, and network management.

The ideal candidate has 5+ years of technical content experience, a background in technical writing, and familiarity with XML/DITA, content management, and AI-assisted

Formación

• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
• Good understanding of cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Familiarity with XML authoring, content management, and courseware development tools.

Responsabilidades

• Design, develop, deliver, and maintain customer-facing, best-in-class user content.
• Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with stakeholders and SMEs to understand requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best learning approach.
• Learn the customer experience through hands-on usage of our networking products.
• Follow established style and process guidelines to provide consistency and completeness.

Conocimientos

Technical writing

XML authoring

Content management

Courseware development

AI-assisted content creation

Educación

BA/BS in Technical Writing or related field

Herramientas

DITA/XML authoring

Markdown

MS PowerPoint

Descripción del empleo

Aruba Courseware Developer This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change. We are looking for an HPE Aruba Networking Courseware Developer to join our mighty team! In this role you’ll create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for HPE Networking’s cutting-edge cloud services, automation, and Network Management products. You’ll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers. The ideal candidate is a subject matter expert in the content, and a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly-technical working environment.

Responsibilities

• Design, develop, deliver, and maintain customer-facing, best-in-class user content.
• Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best learning approach.
• Learn the customer experience through hands-on usage of our networking products.
• Follow established style and process guidelines to provide consistency and completeness.

Minimum Qualifications

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
• Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Ability to research complex technical concepts (independently and collaboratively).
• Familiarity with XML authoring, content management, and courseware development tools.
• Strong problem-solving skills; ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.
• Ability to utilize AI tools to scale the creation of content, retaining high quality output.

Preferred Qualifications

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
• Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
• Familiarity with DITA/XML authoring principles and content management concepts.
• Familiarity with Markdown and MS PowerPoint for authoring content.
• Familiarity with program management methodologies and systems such as Agile and JIRA.
• Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
• Have industry network certifications.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only)

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.