Area Manager I, Operations, FC

Amazon; Región Centro; On-site; MXN 620,000 - 900,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking an Area Manager to lead and develop a team of Amazon Associates in a fulfillment center. You will coach, mentor and drive safety, quality and performance while enabling 24/7 operations and guest experience excellence.

The role requires leading 100–300 hourly associates, applying Lean tools to improve processes, and embracing Amazon’s Leadership Principles to accelerate change and deliver results in a fast-paced environment.

Qualifications

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Bachelor's degree or equivalent.
• Experience in English-language communication skills, both written and verbal.

Responsibilities

• You and your team of warehouse associates are responsible for getting Amazon customers their orders; trained staff and addressing needs so they can focus on their jobs.
• You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round.
• Leading and developing a team of 100-300 hourly associates by embodying Amazon’s Leadership Principles.
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.
• Leading change at internet speed, innovation, and driving continuous improvement.

Skills

Management

Flexible schedule

Heavy lifting

Bachelor's degree

English proficiency

Education

Bachelor's degree or equivalent

Job description

Description

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a fulfillment center environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

Key job responsibilities

• You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs.
• You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations. You are flexible to work on any type of assigned shift (nights, weekends, etc.)
• Leading and developing a team of 100-300 hourly associates by embodying Amazon’s Leadership Principles
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
• In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation.

About The Team

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing teams of 20 people or greater
• Experience with Continuous Improvement and Six Sigma methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10576366