Application Consultant

Kion Group; Guadalupe; Presencial; MXN 918,000 - 1,287,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking an IT professional to manage and support the integration of external applications into the CIAM platform. You will collaborate with business users and other IT teams, providing technical guidance and support. The ideal candidate has an IT degree and strong problem-solving skills, with a desire for continuous personal development. This role offers competitive compensation and opportunities for career advancement.

Servicios

Flexible working hours

Employer-funded pension scheme

Opportunities for regular mobile working

International career opportunities

Formación

• Completed apprenticeship or degree in IT.
• Independent, analytical and structured working style.
• Willingness for continuous personal development.
• Empathetic and responsive to the needs of others.
• Confident English communication in an international environment.

Responsabilidades

• Manage integration of applications into CIAM platform.
• Support applications with CIAM-related expertise.
• Collaborate with stakeholders to evaluate requirements.
• Monitor operational aspects of CIAM platform.
• Lead troubleshooting efforts for incidents.

Conocimientos

Analytical skills

Problem-solving

Stakeholder management

Technical expertise in CIAM

Educación

Apprenticeship or degree in IT

Descripción del empleo

We offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Move on together

Standardized and documented feedback process with international career opportunities and individual development offers

Vibrant community

Regular company events and professional workshop formats with opportunities for internal networking

A state-of-the-art IT organization

modern IT equipment & mobile devices, international teams, multi-cloud strategy (Azure & GCP), Agile methods

Our basics

Flexible working hours, part-time models, opportunity for regular mobile working, employer-funded company pension scheme, opportunity for deferred compensation with employer subsidy

What you will do in this role

• Application Management:
• Manage the integration of external facing applications into the CIAM platform and ensure all important points are considered during the process.
• Provide continuous support during the lifecycle of applications by advising them with your technical expertise and knowledge in terms of CIAM related topics.
• Stakeholder Collaboration: Work closely with business users and other IT teams to understand and evaluate requirements, analyze business processes, and provide technical guidance.
• Maintenance and support: Regularly system monitoring to take care about the operational aspects of the CIAM platform and be in close contact with other supporting IT teams.
• Incident & Problem Management: Act as a primary point of contact for application or user related incidents, leading troubleshooting efforts, coordinating with support teams, and ensuring timely resolution.
• Documentation & Reporting: Maintain comprehensive documentation for applications and users, including configurations, processes, and support procedures.

What we are looking for

• You have completed an apprenticeship or degree in IT
• Your independent, analytical, structured working style, high willingness to perform and take initiative, as well as your enjoyment in solving our customers' problems, distinguish you
• You demonstrate a high willingness for continuous personal development
• You are empathetic and responsive to the needs of others
• You are interested in other people, communicate confidently in English in an international environment