Application Analyst

Thomson Reuters; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company based in Mexico City is looking for an Application Analyst to provide operational support for application systems. The role includes resolving customer issues, conducting analysis, and providing user training. Ideal candidates will hold a Bachelor's degree in a related field and have strong skills in SQL and customer service. This position offers a hybrid working model with opportunities for personal development and competitive benefits.

Servicios

Flexible vacation

Mental Health Days

Tuition reimbursement

Employee incentive programs

Access to Headspace app

Formación

• Hands-on support experience focused on delivering outstanding customer service.
• Proficiency in SQL and strong understanding of database administration.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Positive attitude and commitment to customer satisfaction.
• Ability to work both independently and collaboratively.

Responsabilidades

• Provide operational support related to assigned application systems.
• Analyze and resolve customer problems with documented solutions.
• Conduct root cause analysis and assess scope of issues.
• Engage teams and escalate issues as needed.
• Provide advice, training, and support to users.

Conocimientos

Customer service

SQL proficiency

Analytical skills

Problem-solving

Communication skills

Team collaboration

Educación

Bachelor’s degree in computer engineering/computer science, Information Technology, or Math

Herramientas

SQL

Microsoft suite

Descripción del empleo

Role Summary

Elevate your career with Thomson Reuters and join our purpose to inform the way forward!

Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.

About the Role

The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

• Analyzes and resolves customer problems of low complexity, implementing documented solutions and workarounds to mitigate impact.

• Assesses the scope of issues and conducts root cause analysis and correlation with other systems or application problems.

• Engages others and escalates issues as needed, while proactively monitoring production and non-production environments/applications.

• Provides advice, training, and support to users regarding application functionality, correct operation, constraints, and user faults.

• Works on smaller, minimally complex projects or issues requiring specific expertise, and participates in project planning sessions.

• Manages multiple and sometimes competing priorities with guidance, and aids in preparing status updates for customer problems or projects.

• Regularly communicates and shares knowledge with the team, performing actions aligned with defined standards.

• For some positions: makes general or site-specific modifications, updates system documentation, manipulates data, defines enhancements, and provides input for technical plans and solutions.

About You

You’re a fit for the role if your background includes:

• Hands-on support experience focused on delivering outstanding customer service.

• Proficiency in SQL and a strong understanding of database administration.

• Excellent analytical, problem-solving, and troubleshooting abilities.

• Positive attitude and genuine commitment to customer satisfaction.

• Ability to work both independently and as part of a collaborative team.

• Strong verbal and written communication skills.

• Familiarity with programming concepts, database usage, and Internet-based applications; able to multitask in a dynamic environment.

Technology Used

• Web-based software platforms

• SQL

• Microsoft suite

Education

• Bachelor’s degree in computer engineering/computer science, Information Technology, or Math

Hybrid Working Mode

• Hybrid Working Mode: 2-3 days mandatory Work from the office every week.

• Experience Required: 6 months to 1 year of relevant work experience.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com