Analyst, Order Management (OTB), Order Fulfilment

Mondelez International; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Mondelēz Mexico is seeking a Customer Service & Logistics specialist to manage the full order-to-ship cycle from order entry to delivery across the nation. You will monitor KPIs, analyze data, and collaborate with cross-functional teams to improve service levels and drive sales.

The role requires 1–2 years in orders management, strong analytical skills, and proficiency with Excel and SAP. A Bachelor’s degree in International Business or Logistics is preferred.

Formación

• Bachelor's degree in International Business or Logistics.
• 1–2 years of experience in handling orders, customer service, logistics or related areas.
• Strong analytical and attention to detail.
• Excel and SAP experience.

Responsabilidades

• Manage the full order-to-ship cycle at national level and ensure on-time fulfillment.
• Monitor KPIs and perform root-cause analysis to drive improvement.
• Escalate and resolve order-related incidents (shortages, rejections, delays).
• Generate periodic status reports using Excel and SAP.
• Collaborate cross-functionally with customers to optimize service and availability.

Conocimientos

Analytical skills

Problem solving

Customer orientation

Communication

Cross-functional collaboration

Educación

Bachelor's degree in International Business or Logistics

Herramientas

Excel

SAP

MS Office

Descripción del empleo

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeYou will:Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibilityMore about this roleWhat you need to know about this position:Esta posición será responsable de asegurar el seguimiento integral y oportuno de las órdenes de compra a nivel nacional, desde su ingreso hasta su cumplimiento (Order to Ship), coordinando con las áreas involucradas para garantizar niveles óptimos de servicio, visibilidad del estatus de pedidos y la resolución proactiva de incidencias que puedan afectar el surtimiento al cliente por medio de las siguientes responsabilidades:Gestión y Seguimiento de Órdenes de Compra: Monitorear el ciclo completo de las órdenes de compra a nivel nacional, asegurando su correcta captura, procesamiento y cumplimiento dentro de los tiempos establecidos.Analizar indicadores de cumplimiento de pedidos (OTB/OTS, fill rate, on-time delivery), identificando desviaciones y proponiendo acciones correctivas.Identificar, escalar y dar seguimiento a incidencias relacionadas con pedidos (faltantes, rechazos, retrasos), documentando causas raíz y acciones de mejora.Generar y mantener reportes periódicos del estatus de órdenes, niveles de servicio y tendencias, utilizando Excel y SAP como herramientas principales de gestión y análisis.What extra ingredients you will bring:Dominio de Excel para análisis y seguimiento de información.Conocimiento de SAPMínimo de 1 a 2 años de experiencia en gestión de pedidos, servicio al cliente, logística o áreas afines.Habilidades analíticas y atención al detalle.Education / Certifications:Licenciatura en Negocios Internacionales o Logística.No Relocation support availableBusiness Unit SummaryMondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularCustomer Collaboration (CLD)Customer Service & Logistics