Amazon Catalog Team Lead

Lago; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic global team is seeking an Amazon Catalog Team Lead to oversee operations and optimize product listings on the Amazon platform. Responsibilities include leading a team, ensuring compliance with processes, and driving client satisfaction through strategic initiatives. The ideal candidate has strong leadership and project management skills with 4-7 years of experience in customer support or eCommerce roles. This position allows for remote work, promoting a healthy work-life balance.

Formación

• 4-7 years of experience in customer support or related eCommerce roles.
• 1-2 years experience in a senior role with thorough knowledge of departmental processes.
• Strong leadership skills with a record of mentoring others.

Responsabilidades

• Provide customer service to clients ensuring smooth operations on Amazon.
• Lead and mentor the team, focusing on professional growth.
• Drive strategic initiatives to improve performance and client satisfaction.

Conocimientos

Customer support experience

Leadership and mentoring skills

Project management skills

Organizational skills

Analytical skills

Herramientas

Asana

Vonage

Trainual

Descripción del empleo

Role: Amazon Catalog Team Lead

Hours: 9am - 6pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Team Lead, Catalog Management, is responsible for guiding a team's day‑to‑day activities, ensuring efficient operations and alignment with business objectives. Following company and department policies and procedures, team leads mentor and train team members and serve as a subject matter expert (SME) or Trainual content owner for specialized department functions.

Primary Responsibilities

• Through the use of company and department practices and procedures, provides dedicated customer service to clients to ensure a smooth and compliant operation on the Amazon platform and ensures optimized product listings with accurate descriptions and images for clients
• Maintains or exceeds department‑established performance standards
• Leads and mentors the team, fostering professional growth and alignment with company goals
• Serves as an SME or Trainual content owner overseeing assigned training curriculum, driving continuous improvement and ensuring team completion targets are met
• Drives strategic initiatives to improve operational performance, profitability, and client satisfaction
• Collaborates cross‑functionally with teams to align Catalog department efforts with broader business objectives
• Provides performance insights to management, including reporting on key metrics and team outcomes
• Coordinates and leads team meetings, training sessions, and other development activities
• Discusses anomalies, possible causes, and solutions with the team to ensure alignment with client and company requirements
• Maintains or exceeds department‑established performance standards
• Serves as a resource for complex problem‑solving, supporting the team in addressing unique or challenging tasks
• Oversees project workflows, ensuring tasks are completed on time and meet quality standards while delegating effectively
• Acts as a primary point of contact for cross‑departmental collaboration, aligning team efforts with broader organizational goals
• Ensures team adherence to department standards and best practices for internal tools (e.g., Asana, Vonage, Trainual)
• Other duties as assigned

Qualifications

• Four to seven (4‑7) years of related experience in customer support or customer resolution roles or related roles within an eCommerce - Amazon setting
• One to two (1‑2) years experience in a senior role. Thorough knowledge of department and departmental processes
• Strong leadership and mentoring skills, with experience in guiding team members to success
• Demonstrates excellent understanding of department practices, procedures, and specialized functions
• Applies good judgment in selecting methods and techniques for obtaining solutions to assigned clients and projects
• Strong project management skills with a track record of leading successful initiatives
• Excellent organizational skills and the ability to manage multiple priorities effectively
• Strong leadership, analytical, and collaboration skills to support both team development and cross‑functional success

Remote Work

Work from anywhere—our team is global, and we value work‑life balance.

Growth Opportunities

As a key player i you’ll have the chance to shape your role and grow with us.

Innovative Culture

Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non‑Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.