AIOps Support Engineer — 24x7 Customer Champion

Viavi Solutions Inc.; Ciudad de México; Presencial; MXN 911,000 - 1,276,000; Jornada completa

Descripción de la vacante

A leading network solutions provider in Mexico City seeks a Tier 1 Support Engineer. This customer-facing role requires excellent communication skills to support the AIOps system. You will respond to customer queries, manage support cases, and work to enhance customer satisfaction. Ideal candidates have over 5 years in technical support, a relevant technical degree, and experience with UNIX/Linux and cloud platforms. Join a diverse team committed to innovation and support for customers.

Formación

• 5+ years experience in an IT/telecoms-based technical support role.
• 2+ years knowledge & experience of IT technologies.
• English, Spanish, Portuguese is a plus.

Responsabilidades

• Respond to customer support requests within contracted support times.
• Open and update support cases in the ticket logging system.
• Lead Operational Reviews as contracted.

Conocimientos

Excellent communication skills

Ability to diagnose system problems

Ability to multi-task

Educación

Technical Bachelor's degree (Eng / IT)

Herramientas

UNIX / LINUX

Elasticsearch

AWS

GCP

Azure

Descripción del empleo

A leading network solutions provider in Mexico City seeks a Tier 1 Support Engineer. This customer-facing role requires excellent communication skills to support the AIOps system. You will respond to customer queries, manage support cases, and work to enhance customer satisfaction. Ideal candidates have over 5 years in technical support, a relevant technical degree, and experience with UNIX/Linux and cloud platforms. Join a diverse team committed to innovation and support for customers.