AI-Driven Enterprise QA & IT Delivery Leader

Zendesk; Ciudad de México; Híbrido; MXN 1.200.000 - 1.900.000; Jornada completa

Descripción de la vacante

Zendesk seeks a Principal, Enterprise QA & IT Delivery Leader to orchestrate QA across large-scale integrations and transformational ERP programs. You will serve as the QA engineering delivery lead, partnering with Business and Product to ensure high-impact projects deliver predictably and with quality.

You will operationalize QA CoE frameworks, scale testing platforms, and drive governance, defect management, and data hygiene across the enterprise using tools like Playwright, Jenkins, X-Ray,

Formación

• Minimum of 10 years of experience in Software Quality Engineering, including 5+ years in QA leadership or program QA delivery.
• Proven track record scaling QA across large-scale release cycles and transformation programs.
• Expertise in QA automation and framework extensions, using Playwright and CI/CD pipelines (Jenkins).
• Strong ability to manage and influence business and product stakeholders.
• Experience with enterprise test management tools (X-Ray, Jira) and ensuring bi-directional traceability.

Responsabilidades

• Lead large-scale QA governance across enterprise initiatives and ensure high-quality delivery outcomes.
• Scale QA capacity using AI-driven approaches to optimize test generation and coverage.
• Oversee end-to-end QA transformation with cross-functional teams during complex releases.
• Maintain auditability with root-cause analysis and traceability between tests and defects.
• Own QA ceremonies and stakeholder alignment to drive quality goals across programs.
• Coordinate with BSAs, Product Owners, and Engineers to prevent requirement leakage.

Conocimientos

QA leadership

QA Automation

Playwright

Jenkins

X-Ray

Jira

AI-enabled testing

Root Cause Analysis

QA governance

defect lifecycle management

Herramientas

Playwright

Jenkins

X-Ray

Jira

Descripción del empleo

Zendesk seeks a Principal, Enterprise QA & IT Delivery Leader to orchestrate QA across large-scale integrations and transformational ERP programs. You will serve as the QA engineering delivery lead, partnering with Business and Product to ensure high-impact projects deliver predictably and with quality.

You will operationalize QA CoE frameworks, scale testing platforms, and drive governance, defect management, and data hygiene across the enterprise using tools like Playwright, Jenkins, X-Ray,