Aerie - Sales Associate - 36 Hours

American Eagle Outfitters Inc.; Región Centro; Presencial; MXN 133.920 - 200.880; A tiempo parcial

Descripción de la vacante

American Eagle Outfitters Inc. seeks a Sales Associate in Mexico, Jalisco, to enhance the customer shopping experience. Responsibilities include maximizing sales through excellent service and maintaining a clean store environment.

The ideal candidate will possess strong communication skills, be capable of collaborating within teams, and handle multiple tasks effectively. This role requires flexibility for varying schedules including evenings and weekends.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods.
• Available to work a flexible schedule.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to perform all Essential Job Functions.

Responsabilidades

• Deliver a positive customer experience by adhering to AEO Customer First standards.
• Drive awareness of AEO loyalty programs.
• Use company tools to enhance customer engagement.
• Support fellow employees through knowledge sharing and task assistance.
• Suggest outfits based on customer individual style.
• Maintain a neat and organized sales floor.

Conocimientos

Retail experience

Strong communication skills

Collaborative skills

Ability to receive feedback

Technology proficiency

Descripción del empleo

Job Description

The Sales Associate is responsible for generating sales by providing customers with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. The Sales Associate is expected to role‑model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty by being knowledgeable about all AEO loyalty programs and consistently informing customers about each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure returned merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Equal Employment Opportunity

AEO is a patron that offers equality in its recruitment processes and is committed to complying with all Federal and local laws and regulations. AE Mexico prohibits discrimination against partners or applicants because of race, color, creed or religion, citizenship or non-citizen, sex (including pregnancy), sexual orientation, identity or expression of gender, marital status or co‑existence, victims of domestic violence or harassment, genetic information or genetic pre‑disposition, military situation or any veterans protected by law. All of the above applies to all activities at AE Mexico including, among others: recruitment, hiring, compensation, allowances, training, promotions, personal evaluations, discipline and termination process of a working relationship. AE Mexico also protects any different religion or capacity in accordance with the current law.